{"id":775,"date":"2018-05-02T16:16:43","date_gmt":"2018-05-02T16:16:43","guid":{"rendered":"http:\/\/pressbooks.library.ryerson.ca\/dabp\/?post_type=chapter&#038;p=775"},"modified":"2019-11-15T19:25:29","modified_gmt":"2019-11-15T19:25:29","slug":"hiring-knowlegable-staff","status":"publish","type":"chapter","link":"https:\/\/pressbooks.library.torontomu.ca\/dabp\/chapter\/hiring-knowlegable-staff\/","title":{"raw":"Hiring Knowledgable Staff","rendered":"Hiring Knowledgable Staff"},"content":{"raw":"<div class=\"colorBox caseStudy\"><img src=\"http:\/\/pressbooks.library.ryerson.ca\/dabp\/wp-content\/uploads\/sites\/35\/2018\/04\/sharp-logo-sm.png\" alt=\"\" class=\"alignnone size-full wp-image-168\" width=\"76\" height=\"76\" \/>It is clear to you that web developers need to have a good understanding of accessibility, as they will be responsible for much of the company's digital accessibility. But, you also want to understand what knowledge and skills other staff should have, so you can ask the appropriate accessibility questions during job interviews with potential candidates.<\/div>\r\n<h2>Roles and Accessibility Responsibilities<\/h2>\r\nFor most positions an organization may be hiring for, digital accessibility knowledge or skills need not be a requirement, though having that knowledge or skills should add points to a candidate's overall score. For most positions, a little training will provide the needed details of accessibility requirements for particular roles.\r\n\r\nOf the various roles that could be found in an organization, it is the web developers who will need to be most familiar with accessibility requirements and the strategies to meet those requirements. Knowledge and skills for web developers will be covered separately later in this unit.\r\n\r\nThe following lists in general terms the skills and knowledge each role in an organization should possess or be trained in, starting with knowledge everyone should possess and followed by additional specific skills for particular roles:\r\n\r\n<strong>Everyone<\/strong>\r\n<ul>\r\n \t<li>Disability sensitivity<\/li>\r\n \t<li>Organization requirements (high level, legislated obligations)<\/li>\r\n<\/ul>\r\n<strong>Senior managers<\/strong>\r\n<ul>\r\n \t<li>Organization requirements (details of legislated obligations)<\/li>\r\n \t<li>Experience with change-management projects<\/li>\r\n<\/ul>\r\n<strong>Store managers<\/strong>\r\n<ul>\r\n \t<li>Customer-service accessibility<\/li>\r\n<\/ul>\r\n<strong>Sales staff<\/strong>\r\n<ul>\r\n \t<li>Customer-service accessibility<\/li>\r\n<\/ul>\r\n<strong>Office staff<\/strong>\r\n<ul>\r\n \t<li>Document accessibility<\/li>\r\n \t<li>Basic web accessibility<\/li>\r\n<\/ul>\r\n<strong>Human resource staff<\/strong>\r\n<ul>\r\n \t<li>Role-based accessibility knowledge and skills<\/li>\r\n \t<li>Accessible employment practices and local accessibility regulations<\/li>\r\n \t<li>Document accessibility<\/li>\r\n \t<li>Knowledge of training, change management<\/li>\r\n \t<li>Knowledge of accommodations for people with disabilities<\/li>\r\n \t<li>Knowledge of the organization\u2019s accessibility efforts<\/li>\r\n<\/ul>\r\n<strong>Communication and marketing<\/strong>\r\n<ul>\r\n \t<li>Document accessibility<\/li>\r\n \t<li>Multimedia accessibility<\/li>\r\n \t<li>Basic web accessibility<\/li>\r\n<\/ul>\r\n<strong>Purchasers<\/strong>\r\n<ul>\r\n \t<li>Organization requirements (procurement)<\/li>\r\n \t<li>Basic web accessibility<\/li>\r\n<\/ul>\r\n<strong>Telephone support staff<\/strong>\r\n<ul>\r\n \t<li>Customer service accessibility<\/li>\r\n<\/ul>\r\n<strong>UI designer<\/strong>\r\n<ul>\r\n \t<li>Universal design principles<\/li>\r\n \t<li>Basic web accessibility<\/li>\r\n<\/ul>\r\n<strong>Web content authors<\/strong>\r\n<ul>\r\n \t<li>Basic web accessibility<\/li>\r\n<\/ul>\r\n<strong>Media support staff<\/strong>\r\n<ul>\r\n \t<li>Basic web accessibility<\/li>\r\n \t<li>Multimedia accessibility<\/li>\r\n<\/ul>\r\n<strong>Distribution centre staff<\/strong>\r\n<ul>\r\n \t<li>Minimal<\/li>\r\n<\/ul>\r\n<strong>Cleaning and maintenance <\/strong>\r\n<ul>\r\n \t<li>Minimal<\/li>\r\n<\/ul>\r\n<div class=\"colorBox sugReading\"><strong>Readings &amp; Resources:<\/strong> <a rel=\"noopener noreferrer\" target=\"_blank\" href=\"https:\/\/athenpro.org\/content\/job-descriptions\">Accessibility Job Descriptions<\/a><\/div>","rendered":"<div class=\"colorBox caseStudy\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/pressbooks.library.ryerson.ca\/dabp\/wp-content\/uploads\/sites\/35\/2018\/04\/sharp-logo-sm.png\" alt=\"\" class=\"alignnone size-full wp-image-168\" width=\"76\" height=\"76\" srcset=\"https:\/\/pressbooks.library.torontomu.ca\/dabp\/wp-content\/uploads\/sites\/35\/2018\/04\/sharp-logo-sm.png 76w, https:\/\/pressbooks.library.torontomu.ca\/dabp\/wp-content\/uploads\/sites\/35\/2018\/04\/sharp-logo-sm-65x65.png 65w\" sizes=\"auto, (max-width: 76px) 100vw, 76px\" \/>It is clear to you that web developers need to have a good understanding of accessibility, as they will be responsible for much of the company&#8217;s digital accessibility. But, you also want to understand what knowledge and skills other staff should have, so you can ask the appropriate accessibility questions during job interviews with potential candidates.<\/div>\n<h2>Roles and Accessibility Responsibilities<\/h2>\n<p>For most positions an organization may be hiring for, digital accessibility knowledge or skills need not be a requirement, though having that knowledge or skills should add points to a candidate&#8217;s overall score. For most positions, a little training will provide the needed details of accessibility requirements for particular roles.<\/p>\n<p>Of the various roles that could be found in an organization, it is the web developers who will need to be most familiar with accessibility requirements and the strategies to meet those requirements. Knowledge and skills for web developers will be covered separately later in this unit.<\/p>\n<p>The following lists in general terms the skills and knowledge each role in an organization should possess or be trained in, starting with knowledge everyone should possess and followed by additional specific skills for particular roles:<\/p>\n<p><strong>Everyone<\/strong><\/p>\n<ul>\n<li>Disability sensitivity<\/li>\n<li>Organization requirements (high level, legislated obligations)<\/li>\n<\/ul>\n<p><strong>Senior managers<\/strong><\/p>\n<ul>\n<li>Organization requirements (details of legislated obligations)<\/li>\n<li>Experience with change-management projects<\/li>\n<\/ul>\n<p><strong>Store managers<\/strong><\/p>\n<ul>\n<li>Customer-service accessibility<\/li>\n<\/ul>\n<p><strong>Sales staff<\/strong><\/p>\n<ul>\n<li>Customer-service accessibility<\/li>\n<\/ul>\n<p><strong>Office staff<\/strong><\/p>\n<ul>\n<li>Document accessibility<\/li>\n<li>Basic web accessibility<\/li>\n<\/ul>\n<p><strong>Human resource staff<\/strong><\/p>\n<ul>\n<li>Role-based accessibility knowledge and skills<\/li>\n<li>Accessible employment practices and local accessibility regulations<\/li>\n<li>Document accessibility<\/li>\n<li>Knowledge of training, change management<\/li>\n<li>Knowledge of accommodations for people with disabilities<\/li>\n<li>Knowledge of the organization\u2019s accessibility efforts<\/li>\n<\/ul>\n<p><strong>Communication and marketing<\/strong><\/p>\n<ul>\n<li>Document accessibility<\/li>\n<li>Multimedia accessibility<\/li>\n<li>Basic web accessibility<\/li>\n<\/ul>\n<p><strong>Purchasers<\/strong><\/p>\n<ul>\n<li>Organization requirements (procurement)<\/li>\n<li>Basic web accessibility<\/li>\n<\/ul>\n<p><strong>Telephone support staff<\/strong><\/p>\n<ul>\n<li>Customer service accessibility<\/li>\n<\/ul>\n<p><strong>UI designer<\/strong><\/p>\n<ul>\n<li>Universal design principles<\/li>\n<li>Basic web accessibility<\/li>\n<\/ul>\n<p><strong>Web content authors<\/strong><\/p>\n<ul>\n<li>Basic web accessibility<\/li>\n<\/ul>\n<p><strong>Media support staff<\/strong><\/p>\n<ul>\n<li>Basic web accessibility<\/li>\n<li>Multimedia accessibility<\/li>\n<\/ul>\n<p><strong>Distribution centre staff<\/strong><\/p>\n<ul>\n<li>Minimal<\/li>\n<\/ul>\n<p><strong>Cleaning and maintenance <\/strong><\/p>\n<ul>\n<li>Minimal<\/li>\n<\/ul>\n<div class=\"colorBox sugReading\"><strong>Readings &amp; Resources:<\/strong> <a rel=\"noopener noreferrer\" target=\"_blank\" href=\"https:\/\/athenpro.org\/content\/job-descriptions\">Accessibility Job Descriptions<\/a><\/div>\n","protected":false},"author":56,"menu_order":3,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-775","chapter","type-chapter","status-publish","hentry"],"part":612,"_links":{"self":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/dabp\/wp-json\/pressbooks\/v2\/chapters\/775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/dabp\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/dabp\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/dabp\/wp-json\/wp\/v2\/users\/56"}],"version-history":[{"count":5,"href":"https:\/\/pressbooks.library.torontomu.ca\/dabp\/wp-json\/pressbooks\/v2\/chapters\/775\/revisions"}],"predecessor-version":[{"id":1338,"href":"https:\/\/pressbooks.library.torontomu.ca\/dabp\/wp-json\/pressbooks\/v2\/chapters\/775\/revisions\/1338"}],"part":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/dabp\/wp-json\/pressbooks\/v2\/parts\/612"}],"metadata":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/dabp\/wp-json\/pressbooks\/v2\/chapters\/775\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/dabp\/wp-json\/wp\/v2\/media?parent=775"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/dabp\/wp-json\/pressbooks\/v2\/chapter-type?post=775"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/dabp\/wp-json\/wp\/v2\/contributor?post=775"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/dabp\/wp-json\/wp\/v2\/license?post=775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}