{"id":35,"date":"2018-04-09T23:52:39","date_gmt":"2018-04-09T23:52:39","guid":{"rendered":"http:\/\/pressbooks.library.ryerson.ca\/itmcapstonesurvivalguide\/?post_type=back-matter&p=35"},"modified":"2018-05-07T19:10:19","modified_gmt":"2018-05-07T19:10:19","slug":"references","status":"publish","type":"back-matter","link":"https:\/\/pressbooks.library.torontomu.ca\/itmcapstonesurvivalguide\/back-matter\/references\/","title":{"raw":"References","rendered":"References"},"content":{"raw":"
A.K.A. all of the boring stuff just in case you were interested.....<\/span><\/div>\r\n
\r\n
<\/div>\r\n \r\n

9Lenses. (2017, June 27). 7 Key Stages of a Consulting Project. Retrieved from https:\/\/www.9lenses.com\/consulting\/7-key-stages-consulting-project\/<\/p>\r\n

Albon,\u00a0P., Economy,\u00a0P., & Nelson,\u00a0B. (2011). Chapter 14: Building Business and Referrals through Current Clients. In\u00a0<\/span>Consulting For Dummies<\/em>. Hoboken, NJ: Wiley Publishing Inc.<\/p>\r\n

Albon,\u00a0P., Economy,\u00a0P., & Nelson,\u00a0B. (2011). Chapter 13: Getting the Word Out - Promoting Your Business. In\u00a0<\/span>Consulting for Dummies<\/em>. Hoboken, NJ: Wiley Publishing Inc.<\/p>\r\n

Arrk Group. (2018). The Importance Of Getting The Discovery Phase Right. Retrieved from https:\/\/www.arrkgroup.com\/thought-leadership\/the-importance-of-getting-the-discovery-phase-right\/<\/p>\r\n

Barnes,\u00a0S. (2009, December 10). How To Explain To Clients That They Are Wrong. Retrieved from https:\/\/www.smashingmagazine.com\/2009\/12\/how-to-explain-to-clients-that-they-are-wrong\/<\/p>\r\n

Bowen,\u00a0R. (2010, March 10). The Importance Of Customer Service To Your Freelance Business. Retrieved from https:\/\/www.noupe.com\/business-online\/freelance\/the-importance-of-customer-service-to-your-freelance-business.html<\/p>\r\n

Crash Course Kids. (2015, May 29).\u00a0<\/span>The Engineering Process: Crash Course Kids #12.2<\/em>\u00a0<\/span>[Video file]. Retrieved from https:\/\/youtu.be\/fxJWin195kU<\/p>\r\n

Crash Course Kids. (2015, July 7).\u00a0<\/span>Defining a Problem: Crash Course Kids #18.1<\/em>\u00a0<\/span>[Video file]. Retrieved from https:\/\/youtu.be\/OyTEfLaRn98<\/p>\r\n

Crash Course Kids. (2015, July 10).\u00a0<\/span>Defining Success: Crash Course Kids #18.2<\/em>\u00a0<\/span>[Video file]. Retrieved from https:\/\/youtu.be\/XyFUqFQfl30<\/p>\r\n

Crash Course Kids. (2015, September 10).\u00a0<\/span>Got Some Solutions?: Crash Course Kids #26.1<\/em>[Video file]. Retrieved from https:\/\/youtu.be\/WGESd7O4_Uk<\/p>\r\n

Crash Course Kids. (2015, September 11).\u00a0<\/span>Let's Fly!: Crash Course Kids 26.2<\/em>\u00a0<\/span>[Video file]. Retrieved from https:\/\/youtu.be\/lSdaf8_Mr8E<\/p>\r\n

Department of Information Technology Management. (n.d.). ITM 90A\/B Graduation Project. Retrieved from https:\/\/www.ryerson.ca\/information-technology-management\/student-resources\/course-studies\/graduation-project\/<\/p>\r\n

Doerksen,\u00a0T. (2017, May).\u00a0<\/span>Client Relationship Management<\/em>. Paper presented at Incoming Capstone Student Prep Workshops, Ryerson University.<\/p>\r\n

Drake,\u00a0S.\u00a0M. (2013). Chapter 12: Evaluating Jobs and Projects. In\u00a0<\/span>Freelancing for dummies<\/em>(pp.\u00a0186-187). Hoboken, NJ: John Wiley & Sons.<\/p>\r\n

Drake,\u00a0S.\u00a0M. (2013). Chapter 10: Finding Clients. In\u00a0<\/span>Freelancing for Dummies<\/em>\u00a0<\/span>(p.\u00a0142). Hoboken, NJ: John Wiley & Sons.<\/p>\r\n

Drake,\u00a0S.\u00a0M. (2013). Chapter 13: Managing Client Relationships. In\u00a0<\/span>Freelancing for Dummies<\/em>(pp.\u00a0205-206). Hoboken, NJ: John Wiley & Sons.<\/p>\r\n

Esposito,\u00a0E. (2015, October 5). Demystifying the 5 Phases of Project Management. Retrieved from https:\/\/www.smartsheet.com\/blog\/demystifying-5-phases-project-management<\/p>\r\n

Ext. Marketing. (2018, March 21). How to create a great workback schedule. Retrieved from http:\/\/ext-marketing.com\/marketing-articles\/create-great-workback-schedule\/<\/p>\r\n

FreshBooks. (2018, March 1). Yea or Nay: How to Decide Whether a Project is Worth Taking. Retrieved from https:\/\/www.freshbooks.com\/blog\/project-worth<\/p>\r\n

The Get Real Project. (2017).\u00a0<\/span>How to Save a Difficult Client Relationship<\/em>\u00a0<\/span>[Podcast]. Retrieved from http:\/\/thegetrealproject.com\/resources\/how-to-save-a-difficult-client-relationship\/<\/p>\r\n

Irizarry,\u00a0A. (2009, October 30).\u00a0<\/span>Friday Vidcast 10-30-09<\/em>\u00a0<\/span>[Video file]. Retrieved from https:\/\/vimeo.com\/7340733<\/p>\r\n

KQED QUEST. (2017, April 12).\u00a0<\/span>The Engineering Design Process: A Taco Party<\/em>\u00a0<\/span>[Video file]. Retrieved from https:\/\/youtu.be\/MAhpfFt_mWM<\/p>\r\n

Kviquesney. (2015, August 11).\u00a0<\/span>Clear Communication - Paper Exercise<\/em>\u00a0<\/span>[Video file]. Retrieved from https:\/\/youtu.be\/WDTH-bqdJtU<\/p>\r\n

Lukowski,\u00a0A. (2013, October 7).\u00a0<\/span>CONSULTING 101: What do consultants do? (spoof video)<\/em>[Video file]. Retrieved from https:\/\/www.youtube.com\/watch?v=AhByU5tAh4U<\/p>\r\n

McGovern,\u00a0M. (2012, June 1). Tell customers they aren't right \u2013 without saying, 'You're wrong? Retrieved from http:\/\/www.customerexperienceinsight.com\/what-to-do-when-the-customer-isnt-not-even-close-to-right\/<\/span><\/p>\r\n

Merriam Webster. (2018, April 24). Definition of define. Retrieved from https:\/\/www.google.com\/url?q=https:\/\/www.merriam-webster.com\/dictionary\/define&sa=D&ust=1525355953824000&usg=AFQjCNGORQ4xmDsaO6DXpgkE8K6SowGmGg<\/p>\r\n

Merriam Webster. (2018, April 26). Definition of CONFLICT. Retrieved from https:\/\/www.merriam-webster.com\/dictionary\/conflict?utm_campaign=sd&utm_medium=serp&utm_source=jsonld<\/p>\r\n

New Manufacturing Alliance. (2015, August 19). Effective Communication Skills: Paper Fold Exercise. Retrieved from http:\/\/newmfgalliance.org\/media\/1472\/effective-com-skills-paper-fold-activity-8-19-2015.pdf<\/p>\r\n

Owens,\u00a0M. (2015, October 29). The Art of Confrontation: How Conflict Can Improve a Feeler\u2019s Relationships. Retrieved from https:\/\/www.truity.com\/blog\/art-confrontation-how-conflict-can-improve-feeler%E2%80%99s-relationships<\/p>\r\n

Queens University Teaching Support Centre. (n.d.). BOPPPS Model for Lesson Planning. Retrieved from http:\/\/www.queensu.ca\/teachingandlearning\/modules\/active\/18_boppps_model_for_lesson_planning.html<\/p>\r\n

Science Buddies. (2018). The Engineering Design Process. Retrieved from https:\/\/www.google.com\/url?q=https:\/\/www.sciencebuddies.org\/science-fair-projects\/engineering-design-process\/engineering-design-process-steps%23theengineeringdesignprocess&sa=D&ust=1525355953867000&usg=AFQjCNFmqtc6vhwmaPMKqu8lVKXTvhDROg<\/p>\r\n

Smashing,\u00a0M. (2012). Pitching Like a Pro. In\u00a0<\/span>Successful Freelancing for Web Designers<\/em>\u00a0<\/span>(p.\u00a048). Smashing Magazine GmbH.<\/p>\r\n

Student Success Office, University of Waterloo. (2018). Working Effectively in Groups. Retrieved from https:\/\/uwaterloo.ca\/student-success\/sites\/ca.student-success\/files\/uploads\/files\/TipSheet_GroupWork_0.pdf<\/p>\r\n

Willis,\u00a0S. (2015, January 23). Dos and Don'ts for Managing Client Relationships. Retrieved from https:\/\/www.impactbnd.com\/blog\/managing-client-relationships<\/p>\r\n\r\n<\/div>\r\n

<\/p>","rendered":"

A.K.A. all of the boring stuff just in case you were interested…..<\/span><\/div>\n
\n
<\/div>\n

 <\/p>\n

9Lenses. (2017, June 27). 7 Key Stages of a Consulting Project. Retrieved from https:\/\/www.9lenses.com\/consulting\/7-key-stages-consulting-project\/<\/p>\n

Albon,\u00a0P., Economy,\u00a0P., & Nelson,\u00a0B. (2011). Chapter 14: Building Business and Referrals through Current Clients. In\u00a0<\/span>Consulting For Dummies<\/em>. Hoboken, NJ: Wiley Publishing Inc.<\/p>\n

Albon,\u00a0P., Economy,\u00a0P., & Nelson,\u00a0B. (2011). Chapter 13: Getting the Word Out – Promoting Your Business. In\u00a0<\/span>Consulting for Dummies<\/em>. Hoboken, NJ: Wiley Publishing Inc.<\/p>\n

Arrk Group. (2018). The Importance Of Getting The Discovery Phase Right. Retrieved from https:\/\/www.arrkgroup.com\/thought-leadership\/the-importance-of-getting-the-discovery-phase-right\/<\/p>\n

Barnes,\u00a0S. (2009, December 10). How To Explain To Clients That They Are Wrong. Retrieved from https:\/\/www.smashingmagazine.com\/2009\/12\/how-to-explain-to-clients-that-they-are-wrong\/<\/p>\n

Bowen,\u00a0R. (2010, March 10). The Importance Of Customer Service To Your Freelance Business. Retrieved from https:\/\/www.noupe.com\/business-online\/freelance\/the-importance-of-customer-service-to-your-freelance-business.html<\/p>\n

Crash Course Kids. (2015, May 29).\u00a0<\/span>The Engineering Process: Crash Course Kids #12.2<\/em>\u00a0<\/span>[Video file]. Retrieved from https:\/\/youtu.be\/fxJWin195kU<\/p>\n

Crash Course Kids. (2015, July 7).\u00a0<\/span>Defining a Problem: Crash Course Kids #18.1<\/em>\u00a0<\/span>[Video file]. Retrieved from https:\/\/youtu.be\/OyTEfLaRn98<\/p>\n

Crash Course Kids. (2015, July 10).\u00a0<\/span>Defining Success: Crash Course Kids #18.2<\/em>\u00a0<\/span>[Video file]. Retrieved from https:\/\/youtu.be\/XyFUqFQfl30<\/p>\n

Crash Course Kids. (2015, September 10).\u00a0<\/span>Got Some Solutions?: Crash Course Kids #26.1<\/em>[Video file]. Retrieved from https:\/\/youtu.be\/WGESd7O4_Uk<\/p>\n

Crash Course Kids. (2015, September 11).\u00a0<\/span>Let’s Fly!: Crash Course Kids 26.2<\/em>\u00a0<\/span>[Video file]. Retrieved from https:\/\/youtu.be\/lSdaf8_Mr8E<\/p>\n

Department of Information Technology Management. (n.d.). ITM 90A\/B Graduation Project. Retrieved from https:\/\/www.ryerson.ca\/information-technology-management\/student-resources\/course-studies\/graduation-project\/<\/p>\n

Doerksen,\u00a0T. (2017, May).\u00a0<\/span>Client Relationship Management<\/em>. Paper presented at Incoming Capstone Student Prep Workshops, Ryerson University.<\/p>\n

Drake,\u00a0S.\u00a0M. (2013). Chapter 12: Evaluating Jobs and Projects. In\u00a0<\/span>Freelancing for dummies<\/em>(pp.\u00a0186-187). Hoboken, NJ: John Wiley & Sons.<\/p>\n

Drake,\u00a0S.\u00a0M. (2013). Chapter 10: Finding Clients. In\u00a0<\/span>Freelancing for Dummies<\/em>\u00a0<\/span>(p.\u00a0142). Hoboken, NJ: John Wiley & Sons.<\/p>\n

Drake,\u00a0S.\u00a0M. (2013). Chapter 13: Managing Client Relationships. In\u00a0<\/span>Freelancing for Dummies<\/em>(pp.\u00a0205-206). Hoboken, NJ: John Wiley & Sons.<\/p>\n

Esposito,\u00a0E. (2015, October 5). Demystifying the 5 Phases of Project Management. Retrieved from https:\/\/www.smartsheet.com\/blog\/demystifying-5-phases-project-management<\/p>\n

Ext. Marketing. (2018, March 21). How to create a great workback schedule. Retrieved from http:\/\/ext-marketing.com\/marketing-articles\/create-great-workback-schedule\/<\/p>\n

FreshBooks. (2018, March 1). Yea or Nay: How to Decide Whether a Project is Worth Taking. Retrieved from https:\/\/www.freshbooks.com\/blog\/project-worth<\/p>\n

The Get Real Project. (2017).\u00a0<\/span>How to Save a Difficult Client Relationship<\/em>\u00a0<\/span>[Podcast]. Retrieved from http:\/\/thegetrealproject.com\/resources\/how-to-save-a-difficult-client-relationship\/<\/p>\n

Irizarry,\u00a0A. (2009, October 30).\u00a0<\/span>Friday Vidcast 10-30-09<\/em>\u00a0<\/span>[Video file]. Retrieved from https:\/\/vimeo.com\/7340733<\/p>\n

KQED QUEST. (2017, April 12).\u00a0<\/span>The Engineering Design Process: A Taco Party<\/em>\u00a0<\/span>[Video file]. Retrieved from https:\/\/youtu.be\/MAhpfFt_mWM<\/p>\n

Kviquesney. (2015, August 11).\u00a0<\/span>Clear Communication – Paper Exercise<\/em>\u00a0<\/span>[Video file]. Retrieved from https:\/\/youtu.be\/WDTH-bqdJtU<\/p>\n

Lukowski,\u00a0A. (2013, October 7).\u00a0<\/span>CONSULTING 101: What do consultants do? (spoof video)<\/em>[Video file]. Retrieved from https:\/\/www.youtube.com\/watch?v=AhByU5tAh4U<\/p>\n

McGovern,\u00a0M. (2012, June 1). Tell customers they aren’t right \u2013 without saying, ‘You’re wrong? Retrieved from http:\/\/www.customerexperienceinsight.com\/what-to-do-when-the-customer-isnt-not-even-close-to-right\/<\/span><\/p>\n

Merriam Webster. (2018, April 24). Definition of define. Retrieved from https:\/\/www.google.com\/url?q=https:\/\/www.merriam-webster.com\/dictionary\/define&sa=D&ust=1525355953824000&usg=AFQjCNGORQ4xmDsaO6DXpgkE8K6SowGmGg<\/p>\n

Merriam Webster. (2018, April 26). Definition of CONFLICT. Retrieved from https:\/\/www.merriam-webster.com\/dictionary\/conflict?utm_campaign=sd&utm_medium=serp&utm_source=jsonld<\/p>\n

New Manufacturing Alliance. (2015, August 19). Effective Communication Skills: Paper Fold Exercise. Retrieved from http:\/\/newmfgalliance.org\/media\/1472\/effective-com-skills-paper-fold-activity-8-19-2015.pdf<\/p>\n

Owens,\u00a0M. (2015, October 29). The Art of Confrontation: How Conflict Can Improve a Feeler\u2019s Relationships. Retrieved from https:\/\/www.truity.com\/blog\/art-confrontation-how-conflict-can-improve-feeler%E2%80%99s-relationships<\/p>\n

Queens University Teaching Support Centre. (n.d.). BOPPPS Model for Lesson Planning. Retrieved from http:\/\/www.queensu.ca\/teachingandlearning\/modules\/active\/18_boppps_model_for_lesson_planning.html<\/p>\n

Science Buddies. (2018). The Engineering Design Process. Retrieved from https:\/\/www.google.com\/url?q=https:\/\/www.sciencebuddies.org\/science-fair-projects\/engineering-design-process\/engineering-design-process-steps%23theengineeringdesignprocess&sa=D&ust=1525355953867000&usg=AFQjCNFmqtc6vhwmaPMKqu8lVKXTvhDROg<\/p>\n

Smashing,\u00a0M. (2012). Pitching Like a Pro. In\u00a0<\/span>Successful Freelancing for Web Designers<\/em>\u00a0<\/span>(p.\u00a048). Smashing Magazine GmbH.<\/p>\n

Student Success Office, University of Waterloo. (2018). Working Effectively in Groups. Retrieved from https:\/\/uwaterloo.ca\/student-success\/sites\/ca.student-success\/files\/uploads\/files\/TipSheet_GroupWork_0.pdf<\/p>\n

Willis,\u00a0S. (2015, January 23). Dos and Don’ts for Managing Client Relationships. Retrieved from https:\/\/www.impactbnd.com\/blog\/managing-client-relationships<\/p>\n<\/div>\n

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