{"id":157,"date":"2018-05-04T12:27:07","date_gmt":"2018-05-04T12:27:07","guid":{"rendered":"http:\/\/pressbooks.library.ryerson.ca\/itmcapstonesurvivalguide\/?post_type=chapter&p=157"},"modified":"2018-05-07T17:49:04","modified_gmt":"2018-05-07T17:49:04","slug":"chapter-20-other-resources","status":"publish","type":"chapter","link":"https:\/\/pressbooks.library.torontomu.ca\/itmcapstonesurvivalguide\/chapter\/chapter-20-other-resources\/","title":{"raw":"Chapter 20: Other Resources","rendered":"Chapter 20: Other Resources"},"content":{"raw":"

Resources for Chapter 3: Securing a Client<\/h1>\r\nGetting Clients: Approaching the Company<\/strong>\r\n\r\nhttps:\/\/www.smashingmagazine.com\/2009\/11\/getting-clients-approaching-the-company\/<\/a>\r\n\r\n \r\n\r\nDeciding whether or not to pursue a project<\/strong>\r\n\r\nhttps:\/\/www.freshbooks.com\/blog\/project-worth<\/a>\r\n\r\n \r\n

Resources for Chapter 5: Intro to IT Consulting<\/h1>\r\nBe The Best Consultant Ever: 6 Things That Will Make You Great<\/strong>\r\n\r\nhttps:\/\/www.forbes.com\/sites\/dailymuse\/2013\/11\/05\/be-the-best-consultant-ever-6-things-that-will-make-you-great\/#6c7f122395d6<\/a>\r\n\r\n \r\n\r\nWhat Makes A Good Technical Consultant?<\/strong>\r\n\r\nhttp:\/\/www.base36.com\/2012\/08\/what-makes-a-good-technical-consultant\/<\/a>\r\n\r\n \r\n\r\n8 Characteristics of great consultants. Do you have what it takes?<\/strong>\r\n\r\nhttps:\/\/www.pauwelsconsulting.com\/consultancy-tips\/characteristics-of-great-consultants-2\/<\/a>\r\n\r\n \r\n\r\n5 Ways to Keep Your Clients\u2019 Confidence High<\/strong>\r\n\r\nhttp:\/\/www.base36.com\/2012\/12\/5-ways-it-consultants-keep-their-clients-confidence-high\/<\/a>\r\n\r\n \r\n\r\nIT Consulting Status Reports<\/strong>\r\n\r\nhttp:\/\/www.base36.com\/2012\/11\/it-consulting-status-reports\/<\/a>\r\n\r\n \r\n\r\nConsultants and Workplace Relationships<\/strong>\r\n\r\nhttp:\/\/www.base36.com\/2012\/06\/it-consultants-and-workplace-relationships\/<\/a>\r\n

<\/h4>\r\n

Project Management Handbook<\/h4>\r\nhttp:\/\/www.project-management-knowhow.com\/project_management_handbook.html<\/a>\r\n\r\n \r\n

Resources for Chapter 6: Analysis Phase<\/h1>\r\nHow To Create The Perfect Client Questionnaire<\/strong>\r\n\r\nhttps:\/\/www.noupe.com\/business-online\/freelance\/how-to-create-the-perfect-client-questionnaire.html<\/a>\r\n

<\/h4>\r\n \r\n

Resources for Chapter 12: L[in]ked<\/h1>\r\nCRM tips<\/strong>\r\n\r\nhttps:\/\/www.thebalancesmb.com\/your-client-is-livid-2948293<\/a>\r\n\r\n \r\n\r\n7 Best Practices For Building Client Relationships<\/strong>\r\n\r\nhttps:\/\/www.forbes.com\/sites\/gaurisharma\/2013\/10\/04\/7-best-practices-for-building-client-relationships\/#54379a0c5f91<\/a>\r\n\r\n \r\n\r\n6 Tips to Managing Client Expectations<\/strong>\r\n\r\nhttps:\/\/www.inc.com\/michael-olguin\/6-tips-to-managing-client-expectations.html<\/a>\r\n\r\n \r\n\r\nIT Consultants and Workplace Relationships<\/strong>\r\n\r\nhttp:\/\/www.base36.com\/2012\/06\/it-consultants-and-workplace-relationships\/<\/a>\r\n\r\n \r\n\r\n5 Ways IT Consultants Keep Their Clients\u2019 Confidence High<\/strong>\r\n\r\nhttp:\/\/www.base36.com\/2012\/12\/5-ways-it-consultants-keep-their-clients-confidence-high\/<\/a>\r\n\r\n \r\n\r\nKeys to Successful Consulting Projects <\/strong>\r\n\r\nhttp:\/\/thinklikecenter.com\/consultant\/keys-to-successful-projects<\/a>\r\n\r\n \r\n\r\nHow To Identify And Deal With Different Types Of Clients<\/strong>\r\n\r\nhttps:\/\/www.smashingmagazine.com\/2009\/10\/identifying-and-dealing-with-different-types-of-clients\/<\/a>\r\n\r\n \r\n\r\nClient Relationship Management Concepts<\/strong>\r\n\r\nhttp:\/\/www.tradefinanceguru.net\/students-zone\/business-environment\/01-client-relationship-management-concepts<\/a>\r\n\r\n \r\n

Managing Client Expectations<\/h4>\r\nhttps:\/\/www.inc.com\/michael-olguin\/6-tips-to-managing-client-expectations.html<\/a>\r\n\r\n \r\n

Building Lasting Relationships with Clients<\/h4>\r\nhttps:\/\/www.freshbooks.com\/blog\/6-tips-for-building-lasting-relationships-with-clients<\/a>\r\n\r\n \r\n

Your Client is Livid<\/h4>\r\nhttps:\/\/www.thebalance.com\/your-client-is-livid-2948293<\/a>\r\n\r\n \r\n\r\nBest Practices for Building Client Relationships<\/strong>\r\n\r\nhttps:\/\/www.forbes.com\/sites\/gaurisharma\/2013\/10\/04\/7-best-practices-for-building-client-relationships\/#27ac74045f91<\/a>\r\n\r\n \r\n\r\nWays to Listen Better<\/strong>\r\n\r\nhttps:\/\/www.ted.com\/talks\/julian_treasure_5_ways_to_listen_better<\/a>\r\n\r\n \r\n\r\nWhat Your Client Wants<\/strong>\r\n\r\nhttps:\/\/www.proposify.com\/blog\/what-your-client-wants<\/a>\r\n\r\n \r\n\r\n10 Things Every Customer Wants<\/strong>\r\n\r\nhttps:\/\/www.inc.com\/geoffrey-james\/10-things-every-customer-wants.html<\/a>\r\n\r\n \r\n\r\nTen Things Clients Most Want From You<\/strong>\r\n\r\nhttps:\/\/books.google.ca\/books?id=wm9w5J8zXEsC&pg=PT450&lpg=PT450&dq=ten+things+clients+most+want+from+you+dummies&source=bl&ots=0wXS8UOHVk&sig=WLIsMYnN9tbLUzOaeOXoFb7iYL0&hl=en&sa=X&ved=0ahUKEwjSpbvA2NHaAhXsTN8KHSqlDJ8Q6AEIKzAA#v=onepage&q=ten%20things%20clients%20most%20want%20from%20you%20dummies&f=false<\/a>\r\n\r\n \r\n\r\n \r\n

Resources for Chapter 13: Keep Your Client Informed<\/h1>\r\nProject Team Members Roles and Responsibilities<\/strong> https:\/\/www.luc.edu\/pmo\/resources\/projectteammembersrolesandresponsibilities\/<\/a>\r\n\r\n \r\n\r\nProject Roles and Responsibilities<\/strong>\r\n\r\nhttps:\/\/view.officeapps.live.com\/op\/view.aspx?src=https:\/\/mn.gov\/admin\/assets\/project_roles_responsibilities_tcm36-202677.docx<\/a>\r\n\r\n \r\n\r\nFive Critical Roles in Project Management<\/strong>\r\n\r\nhttps:\/\/hbr.org\/2016\/11\/five-critical-roles-in-project-management<\/a>\r\n\r\n \r\n\r\nStakeholder Analysis Matrix Template <\/strong>\r\n\r\nhttps:\/\/view.officeapps.live.com\/op\/view.aspx?src=https:\/\/d2myx53yhj7u4b.cloudfront.net\/sites\/default\/files\/IC-Communication-Strategy-Stakeholder-Analysis-Matrix-WORD.dotx<\/a>\r\n\r\n \r\n\r\nPutting Every Project in Writing<\/strong>\r\n\r\nhttps:\/\/books.google.ca\/books?id=wm9w5J8zXEsC&pg=PT295&dq=%22working+without%22+freelancing+for+dummies&hl=en&sa=X&ved=0ahUKEwihyJCmydHaAhXmnuAKHeybDCYQ6AEIKTAA#v=onepage&q=%22working%20without%22%20freelancing%20for%20dummies&f=false<\/a>\r\n\r\n \r\n\r\n \r\n

Resources for Chapter 16: Keep Your Client Engaged<\/h1>\r\nThe Top Ten Client Feedback Questions<\/strong>\r\n\r\nhttps:\/\/asparker.com\/blog\/2015\/09\/the-top-ten-client-feedback-questions\/<\/a>\r\n\r\n \r\n\r\nTips and Examples for Getting Client Feedback<\/strong>\r\n\r\nhttps:\/\/photographyspark.com\/tips-and-examples-for-getting-client-feedback\/<\/a>\r\n\r\n \r\n\r\nHow to Get Feedback as a Freelancer<\/strong>\r\n\r\nhttps:\/\/hbr.org\/2015\/08\/how-to-get-feedback-as-a-freelancer<\/a>\r\n\r\n \r\n\r\nHow to Get Feedback When You\u2019re a Freelancer<\/strong>\r\n\r\nhttps:\/\/www.and.co\/blog\/freelance-knowledge\/freelancer-feedback-process\/<\/a>\r\n\r\n \r\n\r\nA Consultant\u2019s Guide to Difficult Client Feedback<\/strong>\r\n\r\nhttps:\/\/hbr.org\/2015\/08\/a-consultants-guide-to-difficult-client-feedback<\/a>\r\n\r\n \r\n\r\nAsking for Feedback<\/strong>\r\n\r\nhttps:\/\/books.google.ca\/books?id=wm9w5J8zXEsC&pg=PT215&lpg=PT215&dq=%22asking+for+feedback%22+freelancing+for+dummies&source=bl&ots=0wXS8TUBSf&sig=CdmipCNEuVXbRcJM_Tqpz3BRRx4&hl=en&sa=X&ved=0ahUKEwjK6KOex9HaAhXhhOAKHW5BC0EQ6AEIMDAB#v=onepage&q=%22asking%20for%20feedback%22&f=false<\/a>\r\n\r\n \r\n\r\n \r\n

Resources for Chapter 17: Keep Your Client Partnered<\/h1>\r\n3 Reasons Why Conflict Can Be Good for Relationships<\/strong>\r\n\r\nhttps:\/\/www.psychologytoday.com\/us\/blog\/constructive-wallowing\/201601\/3-reasons-why-conflict-can-be-good-relationships<\/a>\r\n\r\n \r\n\r\nHow Conflict Can Improve Your Relationship<\/strong>\r\n\r\nhttps:\/\/psychcentral.com\/lib\/how-conflict-can-improve-your-relationship\/<\/a>\r\n\r\n \r\n\r\nHow to Save a Difficult Client relationship<\/strong>\r\n\r\nhttp:\/\/thegetrealproject.com\/resources\/how-to-save-a-difficult-client-relationship\/<\/a>\r\n\r\n \r\n\r\n \r\n

Resources for Chapter 18: Resolving Client Issues<\/h1>\r\nHow to Convince Clients They\u2019re Wrong (Without Losing Their Business)<\/strong>\r\n\r\nhttp:\/\/thinkapps.com\/blog\/post-launch\/how-to-convince-clients-they-are-wrong\/<\/a>\r\n\r\n \r\n

<\/h4>\r\n

Resources for Chapter 19: Resolving Group Issues<\/h1>\r\nGroup Work: Dealing with Conflicts<\/strong>\r\n\r\nhttp:\/\/www.ryerson.ca\/content\/dam\/lt\/resources\/handouts\/GroupWorkConflict.pdf<\/a>\r\n\r\n \r\n\r\nResolving Conflict<\/strong>\r\n\r\nhttp:\/\/learningcommons.ubc.ca\/student-toolkits\/working-in-groups\/resolving-conflict\/<\/a>\r\n\r\n \r\n\r\n8 Steps for Conflict Resolution<\/strong>\r\n\r\nhttps:\/\/www.talent.wisc.edu\/home\/HideATab\/FullyPreparedtoManage\/ConflictResolution\/tabid\/297\/Default.aspx<\/a>\r\n\r\n \r\n\r\nBurnout Prevention and Treatment<\/strong>\r\n\r\nhttps:\/\/www.helpguide.org\/articles\/stress\/burnout-prevention-and-recovery.htm<\/a>\r\n\r\n \r\n\r\nHow to Avoid Burnout in a High-Stress Environment<\/strong>\r\n\r\nhttps:\/\/www.theglobeandmail.com\/report-on-business\/small-business\/sb-managing\/how-to-avoid-burnout-in-a-high-stress-environment\/article35777949\/<\/a>\r\n\r\n \r\n\r\nDealing with Stress<\/strong>\r\n\r\nhttps:\/\/www.skillsyouneed.com\/ps\/stress-tips.html<\/a>\r\n\r\n \r\n\r\n9 Ways To Prevent Burnout<\/strong>\r\n\r\nhttps:\/\/www.lifehack.org\/articles\/lifestyle\/9-ways-to-prevent-burnout.html<\/a>\r\n\r\n \r\n\r\n62 Stress Management Techniques & Tips To Prevent A Burn Out<\/strong>\r\n\r\nhttps:\/\/positivepsychologyprogram.com\/stress-management-techniques-tips-burn-out\/<\/a>\r\n\r\n \r\n\r\n7 Strategies to Prevent Burnout<\/strong>\r\n\r\nhttps:\/\/www.psychologytoday.com\/us\/blog\/pressure-proof\/201306\/7-strategies-prevent-burnout<\/a>\r\n\r\n \r\n\r\n7 Powerful Ways To Beat Burnout<\/strong>\r\n\r\nhttps:\/\/www.forbes.com\/sites\/travisbradberry\/2016\/11\/08\/7-powerful-ways-to-beat-burnout\/#4f14ea3c61e6<\/a>\r\n\r\n \r\n\r\n ","rendered":"

Resources for Chapter 3: Securing a Client<\/h1>\n

Getting Clients: Approaching the Company<\/strong><\/p>\n

https:\/\/www.smashingmagazine.com\/2009\/11\/getting-clients-approaching-the-company\/<\/a><\/p>\n

 <\/p>\n

Deciding whether or not to pursue a project<\/strong><\/p>\n

https:\/\/www.freshbooks.com\/blog\/project-worth<\/a><\/p>\n

 <\/p>\n

Resources for Chapter 5: Intro to IT Consulting<\/h1>\n

Be The Best Consultant Ever: 6 Things That Will Make You Great<\/strong><\/p>\n

https:\/\/www.forbes.com\/sites\/dailymuse\/2013\/11\/05\/be-the-best-consultant-ever-6-things-that-will-make-you-great\/#6c7f122395d6<\/a><\/p>\n

 <\/p>\n

What Makes A Good Technical Consultant?<\/strong><\/p>\n

http:\/\/www.base36.com\/2012\/08\/what-makes-a-good-technical-consultant\/<\/a><\/p>\n

 <\/p>\n

8 Characteristics of great consultants. Do you have what it takes?<\/strong><\/p>\n

https:\/\/www.pauwelsconsulting.com\/consultancy-tips\/characteristics-of-great-consultants-2\/<\/a><\/p>\n

 <\/p>\n

5 Ways to Keep Your Clients\u2019 Confidence High<\/strong><\/p>\n

http:\/\/www.base36.com\/2012\/12\/5-ways-it-consultants-keep-their-clients-confidence-high\/<\/a><\/p>\n

 <\/p>\n

IT Consulting Status Reports<\/strong><\/p>\n

http:\/\/www.base36.com\/2012\/11\/it-consulting-status-reports\/<\/a><\/p>\n

 <\/p>\n

Consultants and Workplace Relationships<\/strong><\/p>\n

http:\/\/www.base36.com\/2012\/06\/it-consultants-and-workplace-relationships\/<\/a><\/p>\n

<\/h4>\n

Project Management Handbook<\/h4>\n

http:\/\/www.project-management-knowhow.com\/project_management_handbook.html<\/a><\/p>\n

 <\/p>\n

Resources for Chapter 6: Analysis Phase<\/h1>\n

How To Create The Perfect Client Questionnaire<\/strong><\/p>\n

https:\/\/www.noupe.com\/business-online\/freelance\/how-to-create-the-perfect-client-questionnaire.html<\/a><\/p>\n

<\/h4>\n

 <\/p>\n

Resources for Chapter 12: L[in]ked<\/h1>\n

CRM tips<\/strong><\/p>\n

https:\/\/www.thebalancesmb.com\/your-client-is-livid-2948293<\/a><\/p>\n

 <\/p>\n

7 Best Practices For Building Client Relationships<\/strong><\/p>\n

https:\/\/www.forbes.com\/sites\/gaurisharma\/2013\/10\/04\/7-best-practices-for-building-client-relationships\/#54379a0c5f91<\/a><\/p>\n

 <\/p>\n

6 Tips to Managing Client Expectations<\/strong><\/p>\n

https:\/\/www.inc.com\/michael-olguin\/6-tips-to-managing-client-expectations.html<\/a><\/p>\n

 <\/p>\n

IT Consultants and Workplace Relationships<\/strong><\/p>\n

http:\/\/www.base36.com\/2012\/06\/it-consultants-and-workplace-relationships\/<\/a><\/p>\n

 <\/p>\n

5 Ways IT Consultants Keep Their Clients\u2019 Confidence High<\/strong><\/p>\n

http:\/\/www.base36.com\/2012\/12\/5-ways-it-consultants-keep-their-clients-confidence-high\/<\/a><\/p>\n

 <\/p>\n

Keys to Successful Consulting Projects <\/strong><\/p>\n

http:\/\/thinklikecenter.com\/consultant\/keys-to-successful-projects<\/a><\/p>\n

 <\/p>\n

How To Identify And Deal With Different Types Of Clients<\/strong><\/p>\n

https:\/\/www.smashingmagazine.com\/2009\/10\/identifying-and-dealing-with-different-types-of-clients\/<\/a><\/p>\n

 <\/p>\n

Client Relationship Management Concepts<\/strong><\/p>\n

http:\/\/www.tradefinanceguru.net\/students-zone\/business-environment\/01-client-relationship-management-concepts<\/a><\/p>\n

 <\/p>\n

Managing Client Expectations<\/h4>\n

https:\/\/www.inc.com\/michael-olguin\/6-tips-to-managing-client-expectations.html<\/a><\/p>\n

 <\/p>\n

Building Lasting Relationships with Clients<\/h4>\n

https:\/\/www.freshbooks.com\/blog\/6-tips-for-building-lasting-relationships-with-clients<\/a><\/p>\n

 <\/p>\n

Your Client is Livid<\/h4>\n

https:\/\/www.thebalance.com\/your-client-is-livid-2948293<\/a><\/p>\n

 <\/p>\n

Best Practices for Building Client Relationships<\/strong><\/p>\n

https:\/\/www.forbes.com\/sites\/gaurisharma\/2013\/10\/04\/7-best-practices-for-building-client-relationships\/#27ac74045f91<\/a><\/p>\n

 <\/p>\n

Ways to Listen Better<\/strong><\/p>\n

https:\/\/www.ted.com\/talks\/julian_treasure_5_ways_to_listen_better<\/a><\/p>\n

 <\/p>\n

What Your Client Wants<\/strong><\/p>\n

https:\/\/www.proposify.com\/blog\/what-your-client-wants<\/a><\/p>\n

 <\/p>\n

10 Things Every Customer Wants<\/strong><\/p>\n

https:\/\/www.inc.com\/geoffrey-james\/10-things-every-customer-wants.html<\/a><\/p>\n

 <\/p>\n

Ten Things Clients Most Want From You<\/strong><\/p>\n

https:\/\/books.google.ca\/books?id=wm9w5J8zXEsC&pg=PT450&lpg=PT450&dq=ten+things+clients+most+want+from+you+dummies&source=bl&ots=0wXS8UOHVk&sig=WLIsMYnN9tbLUzOaeOXoFb7iYL0&hl=en&sa=X&ved=0ahUKEwjSpbvA2NHaAhXsTN8KHSqlDJ8Q6AEIKzAA#v=onepage&q=ten%20things%20clients%20most%20want%20from%20you%20dummies&f=false<\/a><\/p>\n

 <\/p>\n

 <\/p>\n

Resources for Chapter 13: Keep Your Client Informed<\/h1>\n

Project Team Members Roles and Responsibilities<\/strong> https:\/\/www.luc.edu\/pmo\/resources\/projectteammembersrolesandresponsibilities\/<\/a><\/p>\n

 <\/p>\n

Project Roles and Responsibilities<\/strong><\/p>\n

https:\/\/view.officeapps.live.com\/op\/view.aspx?src=https:\/\/mn.gov\/admin\/assets\/project_roles_responsibilities_tcm36-202677.docx<\/a><\/p>\n

 <\/p>\n

Five Critical Roles in Project Management<\/strong><\/p>\n

https:\/\/hbr.org\/2016\/11\/five-critical-roles-in-project-management<\/a><\/p>\n

 <\/p>\n

Stakeholder Analysis Matrix Template <\/strong><\/p>\n

https:\/\/view.officeapps.live.com\/op\/view.aspx?src=https:\/\/d2myx53yhj7u4b.cloudfront.net\/sites\/default\/files\/IC-Communication-Strategy-Stakeholder-Analysis-Matrix-WORD.dotx<\/a><\/p>\n

 <\/p>\n

Putting Every Project in Writing<\/strong><\/p>\n

https:\/\/books.google.ca\/books?id=wm9w5J8zXEsC&pg=PT295&dq=%22working+without%22+freelancing+for+dummies&hl=en&sa=X&ved=0ahUKEwihyJCmydHaAhXmnuAKHeybDCYQ6AEIKTAA#v=onepage&q=%22working%20without%22%20freelancing%20for%20dummies&f=false<\/a><\/p>\n

 <\/p>\n

 <\/p>\n

Resources for Chapter 16: Keep Your Client Engaged<\/h1>\n

The Top Ten Client Feedback Questions<\/strong><\/p>\n

https:\/\/asparker.com\/blog\/2015\/09\/the-top-ten-client-feedback-questions\/<\/a><\/p>\n

 <\/p>\n

Tips and Examples for Getting Client Feedback<\/strong><\/p>\n

https:\/\/photographyspark.com\/tips-and-examples-for-getting-client-feedback\/<\/a><\/p>\n

 <\/p>\n

How to Get Feedback as a Freelancer<\/strong><\/p>\n

https:\/\/hbr.org\/2015\/08\/how-to-get-feedback-as-a-freelancer<\/a><\/p>\n

 <\/p>\n

How to Get Feedback When You\u2019re a Freelancer<\/strong><\/p>\n

https:\/\/www.and.co\/blog\/freelance-knowledge\/freelancer-feedback-process\/<\/a><\/p>\n

 <\/p>\n

A Consultant\u2019s Guide to Difficult Client Feedback<\/strong><\/p>\n

https:\/\/hbr.org\/2015\/08\/a-consultants-guide-to-difficult-client-feedback<\/a><\/p>\n

 <\/p>\n

Asking for Feedback<\/strong><\/p>\n

https:\/\/books.google.ca\/books?id=wm9w5J8zXEsC&pg=PT215&lpg=PT215&dq=%22asking+for+feedback%22+freelancing+for+dummies&source=bl&ots=0wXS8TUBSf&sig=CdmipCNEuVXbRcJM_Tqpz3BRRx4&hl=en&sa=X&ved=0ahUKEwjK6KOex9HaAhXhhOAKHW5BC0EQ6AEIMDAB#v=onepage&q=%22asking%20for%20feedback%22&f=false<\/a><\/p>\n

 <\/p>\n

 <\/p>\n

Resources for Chapter 17: Keep Your Client Partnered<\/h1>\n

3 Reasons Why Conflict Can Be Good for Relationships<\/strong><\/p>\n

https:\/\/www.psychologytoday.com\/us\/blog\/constructive-wallowing\/201601\/3-reasons-why-conflict-can-be-good-relationships<\/a><\/p>\n

 <\/p>\n

How Conflict Can Improve Your Relationship<\/strong><\/p>\n

https:\/\/psychcentral.com\/lib\/how-conflict-can-improve-your-relationship\/<\/a><\/p>\n

 <\/p>\n

How to Save a Difficult Client relationship<\/strong><\/p>\n

http:\/\/thegetrealproject.com\/resources\/how-to-save-a-difficult-client-relationship\/<\/a><\/p>\n

 <\/p>\n

 <\/p>\n

Resources for Chapter 18: Resolving Client Issues<\/h1>\n

How to Convince Clients They\u2019re Wrong (Without Losing Their Business)<\/strong><\/p>\n

http:\/\/thinkapps.com\/blog\/post-launch\/how-to-convince-clients-they-are-wrong\/<\/a><\/p>\n

 <\/p>\n

<\/h4>\n

Resources for Chapter 19: Resolving Group Issues<\/h1>\n

Group Work: Dealing with Conflicts<\/strong><\/p>\n

http:\/\/www.ryerson.ca\/content\/dam\/lt\/resources\/handouts\/GroupWorkConflict.pdf<\/a><\/p>\n

 <\/p>\n

Resolving Conflict<\/strong><\/p>\n

http:\/\/learningcommons.ubc.ca\/student-toolkits\/working-in-groups\/resolving-conflict\/<\/a><\/p>\n

 <\/p>\n

8 Steps for Conflict Resolution<\/strong><\/p>\n

https:\/\/www.talent.wisc.edu\/home\/HideATab\/FullyPreparedtoManage\/ConflictResolution\/tabid\/297\/Default.aspx<\/a><\/p>\n

 <\/p>\n

Burnout Prevention and Treatment<\/strong><\/p>\n

https:\/\/www.helpguide.org\/articles\/stress\/burnout-prevention-and-recovery.htm<\/a><\/p>\n

 <\/p>\n

How to Avoid Burnout in a High-Stress Environment<\/strong><\/p>\n

https:\/\/www.theglobeandmail.com\/report-on-business\/small-business\/sb-managing\/how-to-avoid-burnout-in-a-high-stress-environment\/article35777949\/<\/a><\/p>\n

 <\/p>\n

Dealing with Stress<\/strong><\/p>\n

https:\/\/www.skillsyouneed.com\/ps\/stress-tips.html<\/a><\/p>\n

 <\/p>\n

9 Ways To Prevent Burnout<\/strong><\/p>\n

https:\/\/www.lifehack.org\/articles\/lifestyle\/9-ways-to-prevent-burnout.html<\/a><\/p>\n

 <\/p>\n

62 Stress Management Techniques & Tips To Prevent A Burn Out<\/strong><\/p>\n

https:\/\/positivepsychologyprogram.com\/stress-management-techniques-tips-burn-out\/<\/a><\/p>\n

 <\/p>\n

7 Strategies to Prevent Burnout<\/strong><\/p>\n

https:\/\/www.psychologytoday.com\/us\/blog\/pressure-proof\/201306\/7-strategies-prevent-burnout<\/a><\/p>\n

 <\/p>\n

7 Powerful Ways To Beat Burnout<\/strong><\/p>\n

https:\/\/www.forbes.com\/sites\/travisbradberry\/2016\/11\/08\/7-powerful-ways-to-beat-burnout\/#4f14ea3c61e6<\/a><\/p>\n

 <\/p>\n

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