{"id":450,"date":"2021-07-29T14:07:49","date_gmt":"2021-07-29T18:07:49","guid":{"rendered":"https:\/\/pressbooks.library.ryerson.ca\/marketing\/?post_type=part&#038;p=450"},"modified":"2021-08-21T19:05:50","modified_gmt":"2021-08-21T23:05:50","slug":"chapter-7","status":"publish","type":"part","link":"https:\/\/pressbooks.library.torontomu.ca\/marketing\/part\/chapter-7\/","title":{"raw":"Chapter 7 - Services Strategy","rendered":"Chapter 7 &#8211; Services Strategy"},"content":{"raw":"7.1 What is a service and how do they differ from products?\r\n\r\n7.2 Providing Great Service: The Service Gap Model\r\n\r\n7.3 Discussion Questions and Activities","rendered":"<p>7.1 What is a service and how do they differ from products?<\/p>\n<p>7.2 Providing Great Service: The Service Gap Model<\/p>\n<p>7.3 Discussion Questions and Activities<\/p>\n","protected":false},"parent":0,"menu_order":7,"template":"","meta":{"pb_part_invisible":false,"pb_part_invisible_string":""},"contributor":[],"license":[],"class_list":["post-450","part","type-part","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/marketing\/wp-json\/pressbooks\/v2\/parts\/450","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/marketing\/wp-json\/pressbooks\/v2\/parts"}],"about":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/marketing\/wp-json\/wp\/v2\/types\/part"}],"version-history":[{"count":3,"href":"https:\/\/pressbooks.library.torontomu.ca\/marketing\/wp-json\/pressbooks\/v2\/parts\/450\/revisions"}],"predecessor-version":[{"id":678,"href":"https:\/\/pressbooks.library.torontomu.ca\/marketing\/wp-json\/pressbooks\/v2\/parts\/450\/revisions\/678"}],"wp:attachment":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/marketing\/wp-json\/wp\/v2\/media?parent=450"}],"wp:term":[{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/marketing\/wp-json\/wp\/v2\/contributor?post=450"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/marketing\/wp-json\/wp\/v2\/license?post=450"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}