{"id":589,"date":"2024-04-08T19:49:03","date_gmt":"2024-04-08T23:49:03","guid":{"rendered":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/?post_type=chapter&#038;p=589"},"modified":"2024-04-08T19:52:32","modified_gmt":"2024-04-08T23:52:32","slug":"6-2-2","status":"publish","type":"chapter","link":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/chapter\/6-2-2\/","title":{"raw":"6.2.2 Conflict","rendered":"6.2.2 Conflict"},"content":{"raw":"Conflict:\r\n<ul>\r\n \t<li>A process occurring between individuals or groups as they experience negative emotional reactions to perceived disagreements<\/li>\r\n \t<li>Miscommunication is a common factor in conflicts<\/li>\r\n \t<li>Is a normal part of working in a large teams<\/li>\r\n \t<li>Can be an opportunity to drive change and to build relationships<\/li>\r\n \t<li>Can escalate into open hostility, villainizing the other person, and staff taking sides in the conflict[footnote]Achieve Centre for Leadership, 2018[\/footnote]<\/li>\r\n<\/ul>\r\nConflict escalation stages:\r\n<ul>\r\n \t<li>Accommodating<\/li>\r\n \t<li>Problem Solving<\/li>\r\n \t<li>Personal Antagonism<\/li>\r\n \t<li>Issue Multiplication<\/li>\r\n \t<li>Triangulation<\/li>\r\n \t<li>Open Hostility<\/li>\r\n \t<li>Change in Social Structure[footnote]RNAO, 2012[\/footnote][footnote]Yukon Government, 2023[\/footnote]<\/li>\r\n<\/ul>\r\n<div class=\"textbox textbox--exercises\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\">Optional Video:\u00a0 Stages of Conflict Escalation<\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n\r\n[embed]https:\/\/www.youtube.com\/watch?v=0hH2Te9zy3Y[\/embed]\r\n\r\n<\/div>\r\n<\/div>\r\n&nbsp;","rendered":"<p>Conflict:<\/p>\n<ul>\n<li>A process occurring between individuals or groups as they experience negative emotional reactions to perceived disagreements<\/li>\n<li>Miscommunication is a common factor in conflicts<\/li>\n<li>Is a normal part of working in a large teams<\/li>\n<li>Can be an opportunity to drive change and to build relationships<\/li>\n<li>Can escalate into open hostility, villainizing the other person, and staff taking sides in the conflict<a class=\"footnote\" title=\"Achieve Centre for Leadership, 2018\" id=\"return-footnote-589-1\" href=\"#footnote-589-1\" aria-label=\"Footnote 1\"><sup class=\"footnote\">[1]<\/sup><\/a><\/li>\n<\/ul>\n<p>Conflict escalation stages:<\/p>\n<ul>\n<li>Accommodating<\/li>\n<li>Problem Solving<\/li>\n<li>Personal Antagonism<\/li>\n<li>Issue Multiplication<\/li>\n<li>Triangulation<\/li>\n<li>Open Hostility<\/li>\n<li>Change in Social Structure<a class=\"footnote\" title=\"RNAO, 2012\" id=\"return-footnote-589-2\" href=\"#footnote-589-2\" aria-label=\"Footnote 2\"><sup class=\"footnote\">[2]<\/sup><\/a><a class=\"footnote\" title=\"Yukon Government, 2023\" id=\"return-footnote-589-3\" href=\"#footnote-589-3\" aria-label=\"Footnote 3\"><sup class=\"footnote\">[3]<\/sup><\/a><\/li>\n<\/ul>\n<div class=\"textbox textbox--exercises\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\">Optional Video:\u00a0 Stages of Conflict Escalation<\/p>\n<\/header>\n<div class=\"textbox__content\">\n<p><iframe loading=\"lazy\" id=\"oembed-1\" title=\"How to De-escalate Conflict at Work\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/0hH2Te9zy3Y?feature=oembed&#38;rel=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<hr class=\"before-footnotes clear\" \/><div class=\"footnotes\"><ol><li id=\"footnote-589-1\">Achieve Centre for Leadership, 2018 <a href=\"#return-footnote-589-1\" class=\"return-footnote\" aria-label=\"Return to footnote 1\">&crarr;<\/a><\/li><li id=\"footnote-589-2\">RNAO, 2012 <a href=\"#return-footnote-589-2\" class=\"return-footnote\" aria-label=\"Return to footnote 2\">&crarr;<\/a><\/li><li id=\"footnote-589-3\">Yukon Government, 2023 <a href=\"#return-footnote-589-3\" class=\"return-footnote\" aria-label=\"Return to footnote 3\">&crarr;<\/a><\/li><\/ol><\/div>","protected":false},"author":517,"menu_order":8,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-589","chapter","type-chapter","status-publish","hentry"],"part":61,"_links":{"self":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/pressbooks\/v2\/chapters\/589","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/wp\/v2\/users\/517"}],"version-history":[{"count":4,"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/pressbooks\/v2\/chapters\/589\/revisions"}],"predecessor-version":[{"id":593,"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/pressbooks\/v2\/chapters\/589\/revisions\/593"}],"part":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/pressbooks\/v2\/parts\/61"}],"metadata":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/pressbooks\/v2\/chapters\/589\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/wp\/v2\/media?parent=589"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/pressbooks\/v2\/chapter-type?post=589"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/wp\/v2\/contributor?post=589"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/wp\/v2\/license?post=589"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}