{"id":604,"date":"2024-04-08T20:00:24","date_gmt":"2024-04-09T00:00:24","guid":{"rendered":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/?post_type=chapter&#038;p=604"},"modified":"2024-04-08T20:01:59","modified_gmt":"2024-04-09T00:01:59","slug":"6-2-5-2","status":"publish","type":"chapter","link":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/chapter\/6-2-5-2\/","title":{"raw":"6.2.5 Communication with Residents\/Families","rendered":"6.2.5 Communication with Residents\/Families"},"content":{"raw":"Considerations when communicating with residents and family:\r\n<ul>\r\n \t<li>Individual resident characteristics<\/li>\r\n \t<li>Individual family characteristics<\/li>\r\n \t<li>The level of detail the patient and family prefers<\/li>\r\n \t<li>Family preferred method of communication<\/li>\r\n<\/ul>\r\nCommunication skills:\r\n<ul>\r\n \t<li>Active listening<\/li>\r\n \t<li>Use clear and concise language related to preferences and capacity<\/li>\r\n \t<li>Be aware of nonverbal communication<\/li>\r\n \t<li>Culturally sensitive language is needed to be inclusive and meet the needs of everyone<\/li>\r\n \t<li>Knowledge of communication frameworks<\/li>\r\n<\/ul>\r\nPersonal accountability:\r\n<ul>\r\n \t<li>Reflect on areas on communication style and areas for growth<\/li>\r\n \t<li>Reflect on what you could do differently next time if communication issues arise<\/li>\r\n \t<li>Develop and maintain communication skills[footnote]Agency for Health Care Research and Quality, 2017[\/footnote][footnote]RNAO, 2012[\/footnote][footnote]Victoria Hospice Society, 2006[\/footnote]<\/li>\r\n<\/ul>","rendered":"<p>Considerations when communicating with residents and family:<\/p>\n<ul>\n<li>Individual resident characteristics<\/li>\n<li>Individual family characteristics<\/li>\n<li>The level of detail the patient and family prefers<\/li>\n<li>Family preferred method of communication<\/li>\n<\/ul>\n<p>Communication skills:<\/p>\n<ul>\n<li>Active listening<\/li>\n<li>Use clear and concise language related to preferences and capacity<\/li>\n<li>Be aware of nonverbal communication<\/li>\n<li>Culturally sensitive language is needed to be inclusive and meet the needs of everyone<\/li>\n<li>Knowledge of communication frameworks<\/li>\n<\/ul>\n<p>Personal accountability:<\/p>\n<ul>\n<li>Reflect on areas on communication style and areas for growth<\/li>\n<li>Reflect on what you could do differently next time if communication issues arise<\/li>\n<li>Develop and maintain communication skills<a class=\"footnote\" title=\"Agency for Health Care Research and Quality, 2017\" id=\"return-footnote-604-1\" href=\"#footnote-604-1\" aria-label=\"Footnote 1\"><sup class=\"footnote\">[1]<\/sup><\/a><a class=\"footnote\" title=\"RNAO, 2012\" id=\"return-footnote-604-2\" href=\"#footnote-604-2\" aria-label=\"Footnote 2\"><sup class=\"footnote\">[2]<\/sup><\/a><a class=\"footnote\" title=\"Victoria Hospice Society, 2006\" id=\"return-footnote-604-3\" href=\"#footnote-604-3\" aria-label=\"Footnote 3\"><sup class=\"footnote\">[3]<\/sup><\/a><\/li>\n<\/ul>\n<hr class=\"before-footnotes clear\" \/><div class=\"footnotes\"><ol><li id=\"footnote-604-1\">Agency for Health Care Research and Quality, 2017 <a href=\"#return-footnote-604-1\" class=\"return-footnote\" aria-label=\"Return to footnote 1\">&crarr;<\/a><\/li><li id=\"footnote-604-2\">RNAO, 2012 <a href=\"#return-footnote-604-2\" class=\"return-footnote\" aria-label=\"Return to footnote 2\">&crarr;<\/a><\/li><li id=\"footnote-604-3\">Victoria Hospice Society, 2006 <a href=\"#return-footnote-604-3\" class=\"return-footnote\" aria-label=\"Return to footnote 3\">&crarr;<\/a><\/li><\/ol><\/div>","protected":false},"author":517,"menu_order":11,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-604","chapter","type-chapter","status-publish","hentry"],"part":61,"_links":{"self":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/pressbooks\/v2\/chapters\/604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/wp\/v2\/users\/517"}],"version-history":[{"count":3,"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/pressbooks\/v2\/chapters\/604\/revisions"}],"predecessor-version":[{"id":607,"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/pressbooks\/v2\/chapters\/604\/revisions\/607"}],"part":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/pressbooks\/v2\/parts\/61"}],"metadata":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/pressbooks\/v2\/chapters\/604\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/wp\/v2\/media?parent=604"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/pressbooks\/v2\/chapter-type?post=604"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/wp\/v2\/contributor?post=604"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/npltc\/wp-json\/wp\/v2\/license?post=604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}