{"id":140,"date":"2024-02-09T18:41:38","date_gmt":"2024-02-09T23:41:38","guid":{"rendered":"https:\/\/pressbooks.library.torontomu.ca\/practicalbusinesscommunication\/?post_type=back-matter&p=140"},"modified":"2024-02-16T21:49:36","modified_gmt":"2024-02-17T02:49:36","slug":"references","status":"publish","type":"back-matter","link":"https:\/\/pressbooks.library.torontomu.ca\/practicalbusinesscommunication\/back-matter\/references\/","title":{"raw":"References","rendered":"References"},"content":{"raw":"

References<\/strong><\/h2>\r\n

AFOA Canada. (2022). Jam highlights: Benefits of diversity and inclusion in the Canadian workplace.<\/i> News. https:\/\/afoa.ca\/benefits-of-diversity-and-inclusion\/<\/span><\/a><\/p>\r\n \r\n\r\nBlue Space Interiors. What are the Best Practices of Cubicle etiquette?<\/em> Blue Space Interiors.\r\n\r\nbluespaceinteriors.com\/what-are-the-best-practices-of-cubicle-etiquette\/<\/a>\r\n\r\n \r\n

Canadian Centre for Occupational Health and Safety. (2024). Human rights in the workplace.<\/i> Legislation. https:\/\/www.ccohs.ca\/oshanswers\/legisl\/human-rights-in-the-workplace.html<\/span><\/a><\/p>\r\n \r\n

Canadian Human Rights Tribunal. (2024). A guide to better understanding the Canadian Human Rights Tribunal.<\/i> https:\/\/www.chrt-tcdp.gc.ca\/resources\/guide-to-understanding-the-chrt-en.html<\/span><\/a><\/p>\r\n \r\n

Child Care Human Resources Sector Council. (2024). Legislation and Policies.<\/i> HR Toolkit. Retrieved from https:\/\/ccsc-cssge.ca\/hr-resource-centre\/hr-toolkit\/diversity-work\/legislation-and-policies<\/span><\/a><\/p>\r\n \r\n\r\nCornish, A. (Executive Producer). (2024). Gen Z Is Challenging How We Think About Work.<\/em>\u00a0The Assignment with Audie Cornish<\/em> [podcast]. CNN Audio. https:\/\/www.cnn.com\/audio\/podcasts\/the-assignment\/episodes\/e622ca3a-9f71-11ee-b60b-c74d7dd86b06<\/a>\r\n\r\n \r\n\r\nDe Vis\u00e9, D. (2023, June 30). Gen Zers make \u2018Difficult\u2019 Employees, Managers say<\/em>. TheHill.com. https:\/\/thehill.com\/business\/4074677-gen-zers-make-difficult-employees-managers-say\/<\/a>\r\n\r\n \r\n\r\nDurvasula, R. S. (2021). \u201cDon\u2019t You Know Who I am?\u201d: How to Stay Sane in an Era of Narcissism,\u00a0 <\/em>Entitlement, and Incivility.<\/em> Post Hill Press.\r\n\r\n \r\n\r\nFinley-Moise, T. (2019, Aug 13). 10 Essential Computer Maintenance Tips.<\/em> Hewlett-Packard. https:\/\/www.hp.com\/us-en\/shop\/tech-takes\/10-essential-computer-maintenance-tips<\/a>\r\n\r\n \r\n\r\nFox, S. (2008). Business Etiquette for Dummies<\/em> (2nd ed.). John Wiley & Sons, Inc.\r\n\r\n \r\n\r\nGirdler, A. (2018, Dec 5). How to Introduce Yourself at a New Job<\/em> [Video]. YouTube. https:\/\/www.youtube.com\/watch?v=rHO7rtreqyc&t=33s<\/a>\r\n\r\n \r\n\r\nGino, F., Kouchaki, M., & Casciaro, T. (2016, May).\u00a0<\/span>Learn to Love Networking<\/i>. Harvard Business Review. https:\/\/hbr.org\/2016\/05\/learn-to-love-networking<\/a>\r\n\r\n \r\n

Government of Canada. (2024a). Employment Equity Act.<\/i> Justice Laws Website. Retrieved from https:\/\/laws-lois.justice.gc.ca\/eng\/acts\/e-5.401\/page-1.html#h-215135<\/span><\/a><\/p>\r\n \r\n

Government of Canada. (2024b). Minister O\u2019Regan launches first of its kind pay transparency website: Equi\u2019Vision.<\/em> Employment and social development Canada. https:\/\/www.canada.ca\/en\/employment-social-development\/news\/2024\/02\/minister-oregan-launches-first-of-its-kind-pay-transparency-website-equivision.html<\/span><\/a><\/p>\r\n \r\n

Government of Ontario. (2024a). Accessibility rules for businesses and non-profits. <\/i>Accessibility in Ontario. Retrieved from https:\/\/www.ontario.ca\/page\/accessibility-rules-businesses-and-non-profits<\/span><\/a><\/p>\r\n \r\n

Government of Ontario. (2024b). Ontario population projections.<\/i> Business and economy. https:\/\/www.ontario.ca\/page\/ontario-population-projections<\/span><\/a><\/p>\r\n \r\n\r\nHacker, R. (2018, Feb 21). 6 Steps to Improve your Emotional Intelligence<\/em> [Video]. TEDxn Talks. https:\/\/www.youtube.com\/watch?v=D6_J7FfgWVc<\/a>\r\n\r\n \r\n\r\nHarr, M. (2015). From Campus to Corporate: Soft skills and etiquette tips to transition with <\/em>confidence<\/em>. 102nd Place LLC Scottsdale, AZ.\r\n\r\n \r\n\r\nHerrity, J. (2023 Aug 17). How To Write Accomplishment Statements (With 78 Examples)<\/em> | Indeed.com<\/a>\r\n\r\n \r\n\r\nIndeed (2024). The Ultimate Guide to Functional Resumes. <\/em>Indeed.com. The Ultimate Guide to Functional Resumes (With Video) | Indeed.com Canada<\/a>\r\n\r\n \r\n\r\nIndeed (2023, Apr 28). Follow-Up Call After an Interview: Do\u2019s, Don\u2019ts and Examples<\/em>. Indeed.com. Follow-Up Call After an Interview: Do's, Don'ts and Examples | Indeed.com<\/a>\r\n\r\n \r\n\r\nLevinson, M. (2017, August 24). How to network: 17 tips for shy people<\/i>. CIO. https:\/\/www.cio.com\/article\/230572\/how-to-network-17-tips-for-shy-people.html<\/a>\r\n\r\n \r\n\r\nMcGillis, Jordan. (2023, June 4). Why Gen Z struggles in the workplace.<\/em> New York Post. https:\/\/nypost.com\/2023\/06\/03\/why-gen-z-struggles-in-the-workforce\/<\/a>\r\n\r\n \r\n\r\nMedCircle. (2020, Jan 17). Narcissism at Work<\/em> [Video]. YouTube. https:\/\/www.youtube.com\/watch?v=2P-5q0C31m4<\/a>\r\n

<\/div>\r\nMeier, M. (2020). Business Etiquette Made Easy: The essential guide to professional success. <\/em>Skyhorse Publishing.\r\n\r\n \r\n\r\nMeyer, C. (2020). Communicating for Results (5th ed.)<\/em>. Oxford University Press.\r\n\r\n \r\n\r\nMiller, N. (2022, Jan 19). Online meeting etiquette for attendees \u2013 A 2022 update. The Digital Workplace. https:\/\/thedigitalworkplace.com\/articles\/online-meeting-etiquette-for-attendees\/<\/a>\r\n\r\n \r\n\r\nMind Tools Content Team. (2023). Empathetic Listening.<\/em> MindTools.com. https:\/\/www.mindtools.com\/a8l9j08\/empathic-listening<\/a>\r\n\r\n \r\n\r\nOlya, G. (2022, Oct 24). Gen Z Is Overestimating the Average Starting Salary by $50K, Survey <\/em>Finds.<\/em> Yahoo! Finance. https:\/\/finance.yahoo.com\/news\/gen-z-overestimating-average-starting-180044127.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAJmQUhUf5WxcQHoaN4EIb3D6AYwPSo61sYdioIuUJ2Ti87YZZP-fTt-l5r4N8VtKSh4WszQG476uE4t5EnuH8wQD018nvB4gPrFEFUUkS17za_FC6t30fhR6q0s8WXqprQ5oge38zogZxY4kpo7ocSRD4l3FhdEBekUyK6kH0rlt<\/a>\r\n\r\n \r\n\r\nOntario Human Rights Commission. The Ontario Human Rights Code.<\/em> Government of Ontario. https:\/\/www.ohrc.on.ca\/en\/ontario-human-rights-code<\/a>\r\n\r\n \r\n

Ontario Public Service. (2024). Inclusion & Diversity Blueprint.<\/i>\u00a0https:\/\/files.ontario.ca\/17ops001_inclusion_diversity_blueprint_e_digital_final-s.pdf<\/span><\/a><\/p>\r\n \r\n

Palumbo, J. (2020). How one company is redefining hiring and working with people with autism. <\/i>Forbes. https:\/\/www.forbes.com\/sites\/jenniferpalumbo\/2020\/12\/17\/how-one-company-is-redefining-hiring-and-working-with-people-with-autism\/?sh=38e2a1ec2e95<\/a> <\/span><\/p>\r\n \r\n\r\nPax, L., Q. Asterisk, & the Vibrant Staff. (2017). LGBTQIAP+ Etiquette Guide and Glossary of Terms.<\/em>\r\n\r\nhttps:\/\/queerasterisk.com\/files\/LGBTQIAP-Etiquette-Guide-and-Glossary-of-Terms.pdf<\/a>\r\n\r\n \r\n\r\nPost, P., A. Post, L. Post, & D. P. Senning. (2014). Emily Post\u2019s The Etiquette Advantage in <\/em>Business: Personal skills for professional success<\/em> (3rd ed.). William Morrow.\r\n\r\n \r\n\r\nPloeger-Lyons, N.A., & R. S. Bisel. (2023). Confronting Idea Stealers in the Workplace: The Unfortunate Moral Credentialing Granted to Power Holders. International Journal of <\/em>Business Communication, 60<\/em>(4), 1123-1147.\r\n\r\n \r\n\r\nPost, P., A. Post, L. Post, & D. P. Senning. (2014). Emily Post\u2019s The Etiquette Advantage in <\/em>Business: Personal skills for professional success<\/em> (3rd ed.). William Morrow.\r\n\r\n \r\n\r\nRanstad. (2019, May 7). How to Avoid Office Drama and Engaging in Office Politics.<\/em> Randstad Interim Inc. https:\/\/www.randstad.ca\/job-seeker\/career-resources\/workplace-culture\/how-to-avoid-office-drama-and-engaging-in-office-politics\/<\/a>\r\n\r\n \r\n\r\nRavishankar, R. A. (2023, July 27). A beginner\u2019s Guide to Networking<\/i>. Harvard Business Review. https:\/\/hbr.org\/2023\/03\/a-beginners-guide-to-networking\r\n\r\n \r\n\r\nSjoerdsma, D. (2024, Jan 23). How to Write an ATS Resume in 2024 [+ Templates]. <\/em>Resume Now. How to Write an ATS-friendly Resume in 2024 [+5 Templates] (resume-now.com)<\/a>\r\n\r\n \r\n

Statistics Canada. (2024). Canada\u2019s population clock (real-time model).<\/em> Demographic data visualization products. https:\/\/www150.statcan.gc.ca\/n1\/pub\/71-607-x\/71-607-x2018005-eng.htm<\/span><\/a><\/p>\r\n \r\n\r\nSundararajan, B., & L. Macdonald. (2017). Lean, Ethical Business Communication.<\/em> Oxford University Press.\r\n\r\n \r\n\r\nTalent'd by WorldRef. (2023, May 30). 12 Positive Strategies for Successfully Managing Cultural <\/em>Differences in the Workplace<\/em>. Linkedin.com. https:\/\/www.linkedin.com\/pulse\/12-positive-strategies-successfully-managing-cultural-1f\/<\/a>\r\n\r\n \r\n\r\nThe Brain Hawk Consultant. (2023, Aug 9). Stressed Out! Unrealistic Expectations Put the\u00a0<\/em>Pressure on Employees<\/em>. Linkedin.com.\u00a0 https:\/\/www.linkedin.com\/pulse\/stressed-out-unrealistic-expectations-put-pressure\/<\/a>\r\n\r\n \r\n\r\nTing-Toomey, S., & T. Dorjee. (2019). Communicating Across Cultures<\/em> (2nd ed.). The Guildford Press.\r\n\r\n \r\n\r\nTilo, D. (2024, Jan 9). Employers Avoid Hiring Entitled Gen Z: Report.<\/em> Human Resources Director. https:\/\/www.hcamag.com\/ca\/specialization\/diversity-inclusion\/employers-avoid-hiring-entitled-gen-zs-report\/472222<\/a>\r\n\r\n \r\n\r\nToronto Metropolitan University. (n.d.). Career Development Resources. <\/em>Career, Co-op and Student Success. Career Development Resources - Career, Co-op and Student Success - Toronto Metropolitan University (torontomu.ca)<\/a>\r\n\r\n \r\n\r\nTwenge, J. M. (2023). Generations: The Real Differences Between Gen Z, Millennials, Gen X, Boomers, and Silents\u2014and What They Mean for America\u2019s Future.<\/em> Atria Books.\r\n\r\n \r\n\r\nTynan, L. (2021). Resume Posting Sites that Get Results. <\/em>Top Resume. The Best Resume Posting Sites to Use for Your Job Search | TopResume<\/a>\r\n\r\n \r\n\r\nPrice, R., D. Carney, & R. Clews. (Revised August 2020). Time Management: 10 Strategies for <\/em>Better Time Management<\/em> [Infographic]. University of Georgia Extension.\r\n\r\nhttps:\/\/secure.caes.uga.edu\/extension\/publications\/files\/pdf\/C%201042_3.PDF<\/a>\r\n\r\n \r\n

United Nations. (2024). Universal Declaration of Human Rights.<\/i> About us.\u00a0 https:\/\/www.un.org\/en\/about-us\/universal-declaration-of-human-rights<\/span><\/a><\/p>\r\n \r\n\r\nUniversity of Massachusetts Global. (2024). Accomplishment statement examples to help make your resume stand out. <\/em>Examples of accomplishment statements for your career search (umassglobal.edu)<\/a>\r\n\r\n \r\n\r\nVirtual Labs Inc. (2023, August 30). Office Politics Can Destroy the Career of Many Hardworking <\/em>\u00a0Employees.<\/em> Virtual Labs Weekly Bulletin. https:\/\/www.linkedin.com\/pulse\/office-politics-can-destroy-career-many-hardworking-employees\/<\/a>\r\n\r\n \r\n\r\nVolunteer Toronto (2024). Search volunteer opportunities.<\/em> https:\/\/www.volunteertoronto.ca\/networking\/opening_search.asp\u00a0<\/a>\r\n\r\n \r\n\r\nWalden University. 12 Great Qualities Every Employer Looks For in Employees.<\/em> Walden University.\r\n\r\nhttps:\/\/www.waldenu.edu\/programs\/business\/resource\/twelve-great-qualities-every-employer-looks-for-in-employees<\/a>\r\n\r\n \r\n

World Economic Forum. (2020). Diversity is the bridge on which we can cross the skills gap. <\/i>Diversity and inclusion. https:\/\/www.weforum.org\/agenda\/2020\/01\/diversity-tech-skills-gap-4ir-digital-revolution\/<\/span><\/a><\/p>\r\n \r\n\r\nZinn, R. (2021). The Corporate Life Survival Guide.<\/em> SOR Press.","rendered":"

References<\/strong><\/h2>\n

AFOA Canada. (2022). Jam highlights: Benefits of diversity and inclusion in the Canadian workplace.<\/i> News. https:\/\/afoa.ca\/benefits-of-diversity-and-inclusion\/<\/span><\/a><\/p>\n

 <\/p>\n

Blue Space Interiors. What are the Best Practices of Cubicle etiquette?<\/em> Blue Space Interiors.<\/p>\n

bluespaceinteriors.com\/what-are-the-best-practices-of-cubicle-etiquette\/<\/a><\/p>\n

 <\/p>\n

Canadian Centre for Occupational Health and Safety. (2024). Human rights in the workplace.<\/i> Legislation. https:\/\/www.ccohs.ca\/oshanswers\/legisl\/human-rights-in-the-workplace.html<\/span><\/a><\/p>\n

 <\/p>\n

Canadian Human Rights Tribunal. (2024). A guide to better understanding the Canadian Human Rights Tribunal.<\/i> https:\/\/www.chrt-tcdp.gc.ca\/resources\/guide-to-understanding-the-chrt-en.html<\/span><\/a><\/p>\n

 <\/p>\n

Child Care Human Resources Sector Council. (2024). Legislation and Policies.<\/i> HR Toolkit. Retrieved from https:\/\/ccsc-cssge.ca\/hr-resource-centre\/hr-toolkit\/diversity-work\/legislation-and-policies<\/span><\/a><\/p>\n

 <\/p>\n

Cornish, A. (Executive Producer). (2024). Gen Z Is Challenging How We Think About Work.<\/em>\u00a0The Assignment with Audie Cornish<\/em> [podcast]. CNN Audio. https:\/\/www.cnn.com\/audio\/podcasts\/the-assignment\/episodes\/e622ca3a-9f71-11ee-b60b-c74d7dd86b06<\/a><\/p>\n

 <\/p>\n

De Vis\u00e9, D. (2023, June 30). Gen Zers make \u2018Difficult\u2019 Employees, Managers say<\/em>. TheHill.com. https:\/\/thehill.com\/business\/4074677-gen-zers-make-difficult-employees-managers-say\/<\/a><\/p>\n

 <\/p>\n

Durvasula, R. S. (2021). \u201cDon\u2019t You Know Who I am?\u201d: How to Stay Sane in an Era of Narcissism,\u00a0 <\/em>Entitlement, and Incivility.<\/em> Post Hill Press.<\/p>\n

 <\/p>\n

Finley-Moise, T. (2019, Aug 13). 10 Essential Computer Maintenance Tips.<\/em> Hewlett-Packard. https:\/\/www.hp.com\/us-en\/shop\/tech-takes\/10-essential-computer-maintenance-tips<\/a><\/p>\n

 <\/p>\n

Fox, S. (2008). Business Etiquette for Dummies<\/em> (2nd ed.). John Wiley & Sons, Inc.<\/p>\n

 <\/p>\n

Girdler, A. (2018, Dec 5). How to Introduce Yourself at a New Job<\/em> [Video]. YouTube. https:\/\/www.youtube.com\/watch?v=rHO7rtreqyc&t=33s<\/a><\/p>\n

 <\/p>\n

Gino, F., Kouchaki, M., & Casciaro, T. (2016, May).\u00a0<\/span>Learn to Love Networking<\/i>. Harvard Business Review. https:\/\/hbr.org\/2016\/05\/learn-to-love-networking<\/a><\/p>\n

 <\/p>\n

Government of Canada. (2024a). Employment Equity Act.<\/i> Justice Laws Website. Retrieved from https:\/\/laws-lois.justice.gc.ca\/eng\/acts\/e-5.401\/page-1.html#h-215135<\/span><\/a><\/p>\n

 <\/p>\n

Government of Canada. (2024b). Minister O\u2019Regan launches first of its kind pay transparency website: Equi\u2019Vision.<\/em> Employment and social development Canada. https:\/\/www.canada.ca\/en\/employment-social-development\/news\/2024\/02\/minister-oregan-launches-first-of-its-kind-pay-transparency-website-equivision.html<\/span><\/a><\/p>\n

 <\/p>\n

Government of Ontario. (2024a). Accessibility rules for businesses and non-profits. <\/i>Accessibility in Ontario. Retrieved from https:\/\/www.ontario.ca\/page\/accessibility-rules-businesses-and-non-profits<\/span><\/a><\/p>\n

 <\/p>\n

Government of Ontario. (2024b). Ontario population projections.<\/i> Business and economy. https:\/\/www.ontario.ca\/page\/ontario-population-projections<\/span><\/a><\/p>\n

 <\/p>\n

Hacker, R. (2018, Feb 21). 6 Steps to Improve your Emotional Intelligence<\/em> [Video]. TEDxn Talks. https:\/\/www.youtube.com\/watch?v=D6_J7FfgWVc<\/a><\/p>\n

 <\/p>\n

Harr, M. (2015). From Campus to Corporate: Soft skills and etiquette tips to transition with <\/em>confidence<\/em>. 102nd Place LLC Scottsdale, AZ.<\/p>\n

 <\/p>\n

Herrity, J. (2023 Aug 17). How To Write Accomplishment Statements (With 78 Examples)<\/em> | Indeed.com<\/a><\/p>\n

 <\/p>\n

Indeed (2024). The Ultimate Guide to Functional Resumes. <\/em>Indeed.com. The Ultimate Guide to Functional Resumes (With Video) | Indeed.com Canada<\/a><\/p>\n

 <\/p>\n

Indeed (2023, Apr 28). Follow-Up Call After an Interview: Do\u2019s, Don\u2019ts and Examples<\/em>. Indeed.com. Follow-Up Call After an Interview: Do’s, Don’ts and Examples | Indeed.com<\/a><\/p>\n

 <\/p>\n

Levinson, M. (2017, August 24). How to network: 17 tips for shy people<\/i>. CIO. https:\/\/www.cio.com\/article\/230572\/how-to-network-17-tips-for-shy-people.html<\/a><\/p>\n

 <\/p>\n

McGillis, Jordan. (2023, June 4). Why Gen Z struggles in the workplace.<\/em> New York Post. https:\/\/nypost.com\/2023\/06\/03\/why-gen-z-struggles-in-the-workforce\/<\/a><\/p>\n

 <\/p>\n

MedCircle. (2020, Jan 17). Narcissism at Work<\/em> [Video]. YouTube. https:\/\/www.youtube.com\/watch?v=2P-5q0C31m4<\/a><\/p>\n

<\/div>\n

Meier, M. (2020). Business Etiquette Made Easy: The essential guide to professional success. <\/em>Skyhorse Publishing.<\/p>\n

 <\/p>\n

Meyer, C. (2020). Communicating for Results (5th ed.)<\/em>. Oxford University Press.<\/p>\n

 <\/p>\n

Miller, N. (2022, Jan 19). Online meeting etiquette for attendees \u2013 A 2022 update. The Digital Workplace. https:\/\/thedigitalworkplace.com\/articles\/online-meeting-etiquette-for-attendees\/<\/a><\/p>\n

 <\/p>\n

Mind Tools Content Team. (2023). Empathetic Listening.<\/em> MindTools.com. https:\/\/www.mindtools.com\/a8l9j08\/empathic-listening<\/a><\/p>\n

 <\/p>\n

Olya, G. (2022, Oct 24). Gen Z Is Overestimating the Average Starting Salary by $50K, Survey <\/em>Finds.<\/em> Yahoo! Finance. https:\/\/finance.yahoo.com\/news\/gen-z-overestimating-average-starting-180044127.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAJmQUhUf5WxcQHoaN4EIb3D6AYwPSo61sYdioIuUJ2Ti87YZZP-fTt-l5r4N8VtKSh4WszQG476uE4t5EnuH8wQD018nvB4gPrFEFUUkS17za_FC6t30fhR6q0s8WXqprQ5oge38zogZxY4kpo7ocSRD4l3FhdEBekUyK6kH0rlt<\/a><\/p>\n

 <\/p>\n

Ontario Human Rights Commission. The Ontario Human Rights Code.<\/em> Government of Ontario. https:\/\/www.ohrc.on.ca\/en\/ontario-human-rights-code<\/a><\/p>\n

 <\/p>\n

Ontario Public Service. (2024). Inclusion & Diversity Blueprint.<\/i>\u00a0https:\/\/files.ontario.ca\/17ops001_inclusion_diversity_blueprint_e_digital_final-s.pdf<\/span><\/a><\/p>\n

 <\/p>\n

Palumbo, J. (2020). How one company is redefining hiring and working with people with autism. <\/i>Forbes. https:\/\/www.forbes.com\/sites\/jenniferpalumbo\/2020\/12\/17\/how-one-company-is-redefining-hiring-and-working-with-people-with-autism\/?sh=38e2a1ec2e95<\/a> <\/span><\/p>\n

 <\/p>\n

Pax, L., Q. Asterisk, & the Vibrant Staff. (2017). LGBTQIAP+ Etiquette Guide and Glossary of Terms.<\/em><\/p>\n

https:\/\/queerasterisk.com\/files\/LGBTQIAP-Etiquette-Guide-and-Glossary-of-Terms.pdf<\/a><\/p>\n

 <\/p>\n

Post, P., A. Post, L. Post, & D. P. Senning. (2014). Emily Post\u2019s The Etiquette Advantage in <\/em>Business: Personal skills for professional success<\/em> (3rd ed.). William Morrow.<\/p>\n

 <\/p>\n

Ploeger-Lyons, N.A., & R. S. Bisel. (2023). Confronting Idea Stealers in the Workplace: The Unfortunate Moral Credentialing Granted to Power Holders. International Journal of <\/em>Business Communication, 60<\/em>(4), 1123-1147.<\/p>\n

 <\/p>\n

Post, P., A. Post, L. Post, & D. P. Senning. (2014). Emily Post\u2019s The Etiquette Advantage in <\/em>Business: Personal skills for professional success<\/em> (3rd ed.). William Morrow.<\/p>\n

 <\/p>\n

Ranstad. (2019, May 7). How to Avoid Office Drama and Engaging in Office Politics.<\/em> Randstad Interim Inc. https:\/\/www.randstad.ca\/job-seeker\/career-resources\/workplace-culture\/how-to-avoid-office-drama-and-engaging-in-office-politics\/<\/a><\/p>\n

 <\/p>\n

Ravishankar, R. A. (2023, July 27). A beginner\u2019s Guide to Networking<\/i>. Harvard Business Review. https:\/\/hbr.org\/2023\/03\/a-beginners-guide-to-networking<\/p>\n

 <\/p>\n

Sjoerdsma, D. (2024, Jan 23). How to Write an ATS Resume in 2024 [+ Templates]. <\/em>Resume Now. How to Write an ATS-friendly Resume in 2024 [+5 Templates] (resume-now.com)<\/a><\/p>\n

 <\/p>\n

Statistics Canada. (2024). Canada\u2019s population clock (real-time model).<\/em> Demographic data visualization products. https:\/\/www150.statcan.gc.ca\/n1\/pub\/71-607-x\/71-607-x2018005-eng.htm<\/span><\/a><\/p>\n

 <\/p>\n

Sundararajan, B., & L. Macdonald. (2017). Lean, Ethical Business Communication.<\/em> Oxford University Press.<\/p>\n

 <\/p>\n

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Zinn, R. (2021). The Corporate Life Survival Guide.<\/em> SOR Press.<\/p>\n","protected":false},"author":491,"menu_order":1,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"back-matter-type":[],"contributor":[],"license":[],"class_list":["post-140","back-matter","type-back-matter","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/practicalbusinesscommunication\/wp-json\/pressbooks\/v2\/back-matter\/140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/practicalbusinesscommunication\/wp-json\/pressbooks\/v2\/back-matter"}],"about":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/practicalbusinesscommunication\/wp-json\/wp\/v2\/types\/back-matter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/practicalbusinesscommunication\/wp-json\/wp\/v2\/users\/491"}],"version-history":[{"count":20,"href":"https:\/\/pressbooks.library.torontomu.ca\/practicalbusinesscommunication\/wp-json\/pressbooks\/v2\/back-matter\/140\/revisions"}],"predecessor-version":[{"id":554,"href":"https:\/\/pressbooks.library.torontomu.ca\/practicalbusinesscommunication\/wp-json\/pressbooks\/v2\/back-matter\/140\/revisions\/554"}],"metadata":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/practicalbusinesscommunication\/wp-json\/pressbooks\/v2\/back-matter\/140\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/practicalbusinesscommunication\/wp-json\/wp\/v2\/media?parent=140"}],"wp:term":[{"taxonomy":"back-matter-type","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/practicalbusinesscommunication\/wp-json\/pressbooks\/v2\/back-matter-type?post=140"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/practicalbusinesscommunication\/wp-json\/wp\/v2\/contributor?post=140"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/practicalbusinesscommunication\/wp-json\/wp\/v2\/license?post=140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}