{"id":64,"date":"2020-06-29T21:15:31","date_gmt":"2020-06-30T01:15:31","guid":{"rendered":"https:\/\/pressbooks.library.ryerson.ca\/productionhandbook\/chapter\/general-etiquette-information\/"},"modified":"2021-08-26T13:30:15","modified_gmt":"2021-08-26T17:30:15","slug":"general-etiquette-information","status":"publish","type":"chapter","link":"https:\/\/pressbooks.library.torontomu.ca\/productionhandbook\/chapter\/general-etiquette-information\/","title":{"raw":"PROFESSIONAL ETIQUETTE","rendered":"PROFESSIONAL ETIQUETTE"},"content":{"raw":"<div class=\"general-etiquette-information\">\r\n<h5><a id=\"_TOC_250032\"><\/a><strong>INTERCOM and PAGING ETIQUETTE<\/strong><\/h5>\r\n<p class=\"import-BodyText\" style=\"margin-left: 5pt;margin-right: 29.4pt\">Professional and courteous announcements to the company over paging and intercom systems are essential to any production, and set the tone for a disciplined backstage environment. All public announcements or tests of paging equipment will begin with the phrase, \u201cCAST AND CREW\u201d, and will end with, \u201cTHANK YOU\u201d.<\/p>\r\n<p class=\"import-BodyText\" style=\"text-align: justify;margin-left: 5pt;margin-right: 37pt\">Stage Management calls will be given clearly, concisely, and repeated once. An example would be: \u201cCAST AND CREW, THIS IS YOUR HALF HOUR CALL. THIS IS YOUR HALF HOUR CALL. THANK YOU.\u201d<\/p>\r\n<p class=\"import-BodyText\" style=\"margin-left: 5pt\">Production students testing the paging system will follow the same guidelines, informing the backstage that they are testing the system.<\/p>\r\n<p class=\"import-BodyText\" style=\"margin-left: 5pt;margin-right: 54.05pt\">At no time will non - show music be played through the paging system, unless cleared beforehand by Faculty and Staff.<\/p>\r\n\r\n<h5><a id=\"_TOC_250031\"><\/a><strong>HEADSET ETIQUETTE<\/strong><\/h5>\r\n<p class=\"import-BodyText\" style=\"margin-left: 5pt\">It is crucial that all headset communication be carried out in a businesslike and professional manner. The following rules will apply at the School:<\/p>\r\n\r\n<ul>\r\n \t<li>During rehearsal and performance conditions, the STAGE MANAGER is in complete control of headset communication<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>Prior to the first rehearsal to employ headsets, the STAGE MANAGER will call a meeting of all operators, and will lay out their interpretation of this policy: the interpretation will be dependent upon each STAGE MANAGER\u2019S work style, comfort level with the job, and the number of cues in the show<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>All operators are to be on headset at the 5 MINUTE CALL<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>The STAGE MANAGER will do a roll call once he\/she comes on headset<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>All cues given by the STAGE MANAGER during rehearsals and performances will be preceded by a STAND-BY, to which each operator will respond with an acknowledgement, if requested by the Stage Manager<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>All cues will be executed on the word GO, as in Q # 2, GO; Go\u2019s always happen at the end of a sentence<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>Operators will not proceed with any cue until the word GO is heard: a cue taken without a GO is \u201coperator error\u201d<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>It is the STAGE MANAGER\u2019S responsibility to ensure that there is a STAND-BY and GO for each cue: a missed cue owing to no word GO is \u201cStage Management error\u201d<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>There will be no non-show chatter on the headset UNLESS sanctioned by the STAGE MANAGER<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>There will be absolutely no talking by anyone other than the STAGE MANAGER between STAND - BYs\/acknowledgements and GOs<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>Subjects forbidden on the headset, and which will result in discipline, include:<\/li>\r\n \t<li>Sexist or racist comments, even when said in jest<\/li>\r\n \t<li>Comments of a sexual nature, including jokes<\/li>\r\n \t<li>Comments of an insubordination nature (anger or questioning of authority)<\/li>\r\n \t<li>Comments on the physical condition or artistic abilities of the performers<\/li>\r\n \t<li>Comments having to do with any company member\u2019s technical or professional abilities<\/li>\r\n<\/ul>\r\n<h3><strong>Phone Etiquette<\/strong><\/h3>\r\n<ul>\r\n \t<li>All students are responsible for answering the phone<\/li>\r\n \t<li>Speak to all people in a professional and polite manner<\/li>\r\n \t<li>Respond courteously to any questions, comments or concerns they may have<\/li>\r\n<\/ul>\r\n<p class=\"import-BodyText\"><\/p>\r\n\r\n<\/div>","rendered":"<div class=\"general-etiquette-information\">\n<h5><a id=\"_TOC_250032\"><\/a><strong>INTERCOM and PAGING ETIQUETTE<\/strong><\/h5>\n<p class=\"import-BodyText\" style=\"margin-left: 5pt;margin-right: 29.4pt\">Professional and courteous announcements to the company over paging and intercom systems are essential to any production, and set the tone for a disciplined backstage environment. All public announcements or tests of paging equipment will begin with the phrase, \u201cCAST AND CREW\u201d, and will end with, \u201cTHANK YOU\u201d.<\/p>\n<p class=\"import-BodyText\" style=\"text-align: justify;margin-left: 5pt;margin-right: 37pt\">Stage Management calls will be given clearly, concisely, and repeated once. An example would be: \u201cCAST AND CREW, THIS IS YOUR HALF HOUR CALL. THIS IS YOUR HALF HOUR CALL. THANK YOU.\u201d<\/p>\n<p class=\"import-BodyText\" style=\"margin-left: 5pt\">Production students testing the paging system will follow the same guidelines, informing the backstage that they are testing the system.<\/p>\n<p class=\"import-BodyText\" style=\"margin-left: 5pt;margin-right: 54.05pt\">At no time will non &#8211; show music be played through the paging system, unless cleared beforehand by Faculty and Staff.<\/p>\n<h5><a id=\"_TOC_250031\"><\/a><strong>HEADSET ETIQUETTE<\/strong><\/h5>\n<p class=\"import-BodyText\" style=\"margin-left: 5pt\">It is crucial that all headset communication be carried out in a businesslike and professional manner. The following rules will apply at the School:<\/p>\n<ul>\n<li>During rehearsal and performance conditions, the STAGE MANAGER is in complete control of headset communication<\/li>\n<\/ul>\n<ul>\n<li>Prior to the first rehearsal to employ headsets, the STAGE MANAGER will call a meeting of all operators, and will lay out their interpretation of this policy: the interpretation will be dependent upon each STAGE MANAGER\u2019S work style, comfort level with the job, and the number of cues in the show<\/li>\n<\/ul>\n<ul>\n<li>All operators are to be on headset at the 5 MINUTE CALL<\/li>\n<\/ul>\n<ul>\n<li>The STAGE MANAGER will do a roll call once he\/she comes on headset<\/li>\n<\/ul>\n<ul>\n<li>All cues given by the STAGE MANAGER during rehearsals and performances will be preceded by a STAND-BY, to which each operator will respond with an acknowledgement, if requested by the Stage Manager<\/li>\n<\/ul>\n<ul>\n<li>All cues will be executed on the word GO, as in Q # 2, GO; Go\u2019s always happen at the end of a sentence<\/li>\n<\/ul>\n<ul>\n<li>Operators will not proceed with any cue until the word GO is heard: a cue taken without a GO is \u201coperator error\u201d<\/li>\n<\/ul>\n<ul>\n<li>It is the STAGE MANAGER\u2019S responsibility to ensure that there is a STAND-BY and GO for each cue: a missed cue owing to no word GO is \u201cStage Management error\u201d<\/li>\n<\/ul>\n<ul>\n<li>There will be no non-show chatter on the headset UNLESS sanctioned by the STAGE MANAGER<\/li>\n<\/ul>\n<ul>\n<li>There will be absolutely no talking by anyone other than the STAGE MANAGER between STAND &#8211; BYs\/acknowledgements and GOs<\/li>\n<\/ul>\n<ul>\n<li>Subjects forbidden on the headset, and which will result in discipline, include:<\/li>\n<li>Sexist or racist comments, even when said in jest<\/li>\n<li>Comments of a sexual nature, including jokes<\/li>\n<li>Comments of an insubordination nature (anger or questioning of authority)<\/li>\n<li>Comments on the physical condition or artistic abilities of the performers<\/li>\n<li>Comments having to do with any company member\u2019s technical or professional abilities<\/li>\n<\/ul>\n<h3><strong>Phone Etiquette<\/strong><\/h3>\n<ul>\n<li>All students are responsible for answering the phone<\/li>\n<li>Speak to all people in a professional and polite manner<\/li>\n<li>Respond courteously to any questions, comments or concerns they may have<\/li>\n<\/ul>\n<p class=\"import-BodyText\">\n<\/div>\n","protected":false},"author":2,"menu_order":39,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-64","chapter","type-chapter","status-publish","hentry"],"part":3,"_links":{"self":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/productionhandbook\/wp-json\/pressbooks\/v2\/chapters\/64","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/productionhandbook\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/productionhandbook\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/productionhandbook\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":4,"href":"https:\/\/pressbooks.library.torontomu.ca\/productionhandbook\/wp-json\/pressbooks\/v2\/chapters\/64\/revisions"}],"predecessor-version":[{"id":461,"href":"https:\/\/pressbooks.library.torontomu.ca\/productionhandbook\/wp-json\/pressbooks\/v2\/chapters\/64\/revisions\/461"}],"part":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/productionhandbook\/wp-json\/pressbooks\/v2\/parts\/3"}],"metadata":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/productionhandbook\/wp-json\/pressbooks\/v2\/chapters\/64\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.library.torontomu.ca\/productionhandbook\/wp-json\/wp\/v2\/media?parent=64"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/productionhandbook\/wp-json\/pressbooks\/v2\/chapter-type?post=64"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/productionhandbook\/wp-json\/wp\/v2\/contributor?post=64"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.library.torontomu.ca\/productionhandbook\/wp-json\/wp\/v2\/license?post=64"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}