Resources for Chapter 3: Securing a Client

Getting Clients: Approaching the Company

https://www.smashingmagazine.com/2009/11/getting-clients-approaching-the-company/

Deciding whether or not to pursue a project

https://www.freshbooks.com/blog/project-worth

Resources for Chapter 5: Intro to IT Consulting

Be The Best Consultant Ever: 6 Things That Will Make You Great

https://www.forbes.com/sites/dailymuse/2013/11/05/be-the-best-consultant-ever-6-things-that-will-make-you-great/#6c7f122395d6

What Makes A Good Technical Consultant?

http://www.base36.com/2012/08/what-makes-a-good-technical-consultant/

8 Characteristics of great consultants. Do you have what it takes?

https://www.pauwelsconsulting.com/consultancy-tips/characteristics-of-great-consultants-2/

5 Ways to Keep Your Clients’ Confidence High

http://www.base36.com/2012/12/5-ways-it-consultants-keep-their-clients-confidence-high/

IT Consulting Status Reports

http://www.base36.com/2012/11/it-consulting-status-reports/

Consultants and Workplace Relationships

http://www.base36.com/2012/06/it-consultants-and-workplace-relationships/

Project Management Handbook

http://www.project-management-knowhow.com/project_management_handbook.html

Resources for Chapter 6: Analysis Phase

How To Create The Perfect Client Questionnaire

https://www.noupe.com/business-online/freelance/how-to-create-the-perfect-client-questionnaire.html

Resources for Chapter 12: L[in]ked

CRM tips

https://www.thebalancesmb.com/your-client-is-livid-2948293

7 Best Practices For Building Client Relationships

https://www.forbes.com/sites/gaurisharma/2013/10/04/7-best-practices-for-building-client-relationships/#54379a0c5f91

6 Tips to Managing Client Expectations

https://www.inc.com/michael-olguin/6-tips-to-managing-client-expectations.html

IT Consultants and Workplace Relationships

http://www.base36.com/2012/06/it-consultants-and-workplace-relationships/

5 Ways IT Consultants Keep Their Clients’ Confidence High

http://www.base36.com/2012/12/5-ways-it-consultants-keep-their-clients-confidence-high/

Keys to Successful Consulting Projects

http://thinklikecenter.com/consultant/keys-to-successful-projects

How To Identify And Deal With Different Types Of Clients

https://www.smashingmagazine.com/2009/10/identifying-and-dealing-with-different-types-of-clients/

Client Relationship Management Concepts

http://www.tradefinanceguru.net/students-zone/business-environment/01-client-relationship-management-concepts

Managing Client Expectations

https://www.inc.com/michael-olguin/6-tips-to-managing-client-expectations.html

Building Lasting Relationships with Clients

https://www.freshbooks.com/blog/6-tips-for-building-lasting-relationships-with-clients

Your Client is Livid

https://www.thebalance.com/your-client-is-livid-2948293

Best Practices for Building Client Relationships

https://www.forbes.com/sites/gaurisharma/2013/10/04/7-best-practices-for-building-client-relationships/#27ac74045f91

Ways to Listen Better

https://www.ted.com/talks/julian_treasure_5_ways_to_listen_better

What Your Client Wants

https://www.proposify.com/blog/what-your-client-wants

10 Things Every Customer Wants

https://www.inc.com/geoffrey-james/10-things-every-customer-wants.html

Ten Things Clients Most Want From You

https://books.google.ca/books?id=wm9w5J8zXEsC&pg=PT450&lpg=PT450&dq=ten+things+clients+most+want+from+you+dummies&source=bl&ots=0wXS8UOHVk&sig=WLIsMYnN9tbLUzOaeOXoFb7iYL0&hl=en&sa=X&ved=0ahUKEwjSpbvA2NHaAhXsTN8KHSqlDJ8Q6AEIKzAA#v=onepage&q=ten%20things%20clients%20most%20want%20from%20you%20dummies&f=false

Resources for Chapter 13: Keep Your Client Informed

Project Team Members Roles and Responsibilities https://www.luc.edu/pmo/resources/projectteammembersrolesandresponsibilities/

Project Roles and Responsibilities

https://view.officeapps.live.com/op/view.aspx?src=https://mn.gov/admin/assets/project_roles_responsibilities_tcm36-202677.docx

Five Critical Roles in Project Management

https://hbr.org/2016/11/five-critical-roles-in-project-management

Stakeholder Analysis Matrix Template

https://view.officeapps.live.com/op/view.aspx?src=https://d2myx53yhj7u4b.cloudfront.net/sites/default/files/IC-Communication-Strategy-Stakeholder-Analysis-Matrix-WORD.dotx

Putting Every Project in Writing

https://books.google.ca/books?id=wm9w5J8zXEsC&pg=PT295&dq=%22working+without%22+freelancing+for+dummies&hl=en&sa=X&ved=0ahUKEwihyJCmydHaAhXmnuAKHeybDCYQ6AEIKTAA#v=onepage&q=%22working%20without%22%20freelancing%20for%20dummies&f=false

Resources for Chapter 16: Keep Your Client Engaged

The Top Ten Client Feedback Questions

https://asparker.com/blog/2015/09/the-top-ten-client-feedback-questions/

Tips and Examples for Getting Client Feedback

https://photographyspark.com/tips-and-examples-for-getting-client-feedback/

How to Get Feedback as a Freelancer

https://hbr.org/2015/08/how-to-get-feedback-as-a-freelancer

How to Get Feedback When You’re a Freelancer

https://www.and.co/blog/freelance-knowledge/freelancer-feedback-process/

A Consultant’s Guide to Difficult Client Feedback

https://hbr.org/2015/08/a-consultants-guide-to-difficult-client-feedback

Asking for Feedback

https://books.google.ca/books?id=wm9w5J8zXEsC&pg=PT215&lpg=PT215&dq=%22asking+for+feedback%22+freelancing+for+dummies&source=bl&ots=0wXS8TUBSf&sig=CdmipCNEuVXbRcJM_Tqpz3BRRx4&hl=en&sa=X&ved=0ahUKEwjK6KOex9HaAhXhhOAKHW5BC0EQ6AEIMDAB#v=onepage&q=%22asking%20for%20feedback%22&f=false

Resources for Chapter 17: Keep Your Client Partnered

3 Reasons Why Conflict Can Be Good for Relationships

https://www.psychologytoday.com/us/blog/constructive-wallowing/201601/3-reasons-why-conflict-can-be-good-relationships

How Conflict Can Improve Your Relationship

https://psychcentral.com/lib/how-conflict-can-improve-your-relationship/

How to Save a Difficult Client relationship

http://thegetrealproject.com/resources/how-to-save-a-difficult-client-relationship/

Resources for Chapter 18: Resolving Client Issues

How to Convince Clients They’re Wrong (Without Losing Their Business)

http://thinkapps.com/blog/post-launch/how-to-convince-clients-they-are-wrong/

Resources for Chapter 19: Resolving Group Issues

Group Work: Dealing with Conflicts

http://www.ryerson.ca/content/dam/lt/resources/handouts/GroupWorkConflict.pdf

Resolving Conflict

http://learningcommons.ubc.ca/student-toolkits/working-in-groups/resolving-conflict/

8 Steps for Conflict Resolution

https://www.talent.wisc.edu/home/HideATab/FullyPreparedtoManage/ConflictResolution/tabid/297/Default.aspx

Burnout Prevention and Treatment

https://www.helpguide.org/articles/stress/burnout-prevention-and-recovery.htm

How to Avoid Burnout in a High-Stress Environment

https://www.theglobeandmail.com/report-on-business/small-business/sb-managing/how-to-avoid-burnout-in-a-high-stress-environment/article35777949/

Dealing with Stress

https://www.skillsyouneed.com/ps/stress-tips.html

9 Ways To Prevent Burnout

https://www.lifehack.org/articles/lifestyle/9-ways-to-prevent-burnout.html

62 Stress Management Techniques & Tips To Prevent A Burn Out

https://positivepsychologyprogram.com/stress-management-techniques-tips-burn-out/

7 Strategies to Prevent Burnout

https://www.psychologytoday.com/us/blog/pressure-proof/201306/7-strategies-prevent-burnout

7 Powerful Ways To Beat Burnout

https://www.forbes.com/sites/travisbradberry/2016/11/08/7-powerful-ways-to-beat-burnout/#4f14ea3c61e6