Scene 1: Charge Nurse and Personal Support Worker Conflict
Debrief
Begin with a broad introductory question. For example, initial question following the 3D model:
- What are your thoughts and feelings on the interaction between the CN and PSW?
- What did they recognize – dismissive behavior
- What went well? What were some challenges in this encounter?
- How did the charge nurse demonstrate transformational leadership?
- How might the charge nurse demonstrate more effective transformational leadership in this case? Give an example.
- What actions could have been implemented to demonstrate more effective leadership?
- What were some examples of facilitators and barriers to effective communication between the CN and the PSW in this case?
- Reflecting on the barriers to communication identified [in the previous question], how could the CN have communicated more effectively with the PSW?
