How to use this OER

Welcome to Practical Business Communication for New Knowledge Workers!

The Press Book is divided up into four main modules that offer an overview of new employees’ experiences,  tracking the challenges and pitfalls that they many encounter. The embedded audio recordings consist of a fictional case study (based on real life) whereby an employee encounters various milestones and hurdles as someone who has recently joined the workforce. Listen to the audio recordings at the beginning of each section to help you better connect with professional communication practices.

Immediately following each recorded scenario, students will find a wealth of easy-to-digest information and resources relevant to each point in our story. The four main modules include:

• Module 1: Applying for a Position
• Module 2: Corporate Etiquette
• Module 3: Diversity in the Workplace
• Module 4: Networking for Career Advancement

Audio recordings

Narrated recordings throughout this OER will create a personal connection to allow the teaching to resonate with the learner. These audio recordings will be available at the beginning of each module. These recordings help review the previous modules and introduce the next module to contextualize the learning outcomes.

Learning outcomes 

The OER provides an introduction to professional communication and organizational survival skills that are not normally taught. Through the OER, students will encounter realistic work situations in a classroom environment to analyze their approach to complex interpersonal challenges.

The OER will have four core learning objectives:

Learning Objective 1
Identify and develop job readiness skills, knowledge, and abilities required for improving employability and enhancing career development.

Learning Objective 2
Develop the language, writing, and interpersonal skills to meet the professional standards of the diverse workplace.

Learning Objective 3
Recognize Canada’s growing diverse workforce and understand the importance of equity, diversity, and inclusion in the workplace.

Learning Objective 4
Learn different genre requirements and persuasive strategies to customize deliverables to meet audience needs ethically and with high efficacy.