Chapter 2 – Therapeutic Communication and Interviewing

Key Takeaways

Key Takeaways

  • Therapeutic communication is the foundation of the nurse-client relationship.
  • Therapeutic communication is one of four standards to “establish, maintain, re-establish and terminate the nurse-client relationship” as per the College of Nurses of Ontario.
  • Privacy and confidentiality are important components of the client interview.
  • Consider the client interview thoughtfully and use a combination of communication strategies.
  • It is important to attend to the client’s developmental stage and their state of mind.



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Introduction to Communication in Nursing Copyright © 2020 by Edited by Jennifer Lapum; Oona St-Amant; Michelle Hughes; and Joy Garmaise-Yee is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.

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