Chapter 2 – Therapeutic Communication and Interviewing

Learning Outcomes

By the end of this chapter, you will:

  • Identify indicators of therapeutic communication consistent with the College of Nurses of Ontario “Therapeutic Nurse-Client Relationship” practice standard.
  • Identify the role of the interview for subjective data collection.
  • Apply the principles of the communication process involved in interviewing.
  • Examine effective techniques of communication.
  • Analyze interviewing techniques that are respectful of clients and families.
  • Integrate developmental considerations into communication.
  • Explain the role of cultural safety in therapeutic communication.



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Introduction to Communication in Nursing Copyright © 2020 by Edited by Jennifer Lapum; Oona St-Amant; Michelle Hughes; and Joy Garmaise-Yee is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.

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