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Preface
Learning Outcomes
Overview of Communication
Professional Communication
A Positive Lens of Conflict
Conflict Resolution
Social Media
Models of Communication
Transmission Model of Communication
Interaction of Model of Communication
Transaction Model of Communication
Summary of Communication Models
Communication is Learned
Theoretical Approaches to Communication and Interviewing
Trauma-informed Approach to Communication
Relational Inquiry Approach to Communication
Anti-racist Approach to Communication
Key Takeaways
References
Introduction: Therapeutic Communication
Therapeutic Communication: CNO Standard Statement
The Client Interview
Preparing for the Interview
Self Reflection Prior to the Interview
Beginning the Interview
Types of Interviewing Questions
Communication Strategies
Non-Verbal Communication Strategies
Cultural Considerations
Developmental Considerations
Young Children
Older Children and Adolescents
Adults and Older Adults
Additional Considerations
Concluding the Interview
Interpersonal Communication
Interprofessional Communication
Interprofessional Communication and Collaboration
Factors Influencing Interprofessional Communication
Conflicts in an Interprofessional Environment
Harassment and Communication
Resources to Facilitate Interprofessional Communication
Self-reflection in Interprofessional Communication
Glossary
By Jennifer L. Lapum, Oona St-Amant, Michelle Hughes, and Joy Garmaise-Yee
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Introduction to Communication in Nursing Copyright © 2020 by Edited by Jennifer Lapum; Oona St-Amant; Michelle Hughes; and Joy Garmaise-Yee is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.