9 2.1.2 Person-Centred Language & Care

Person-centered language uses:

• Courteous, non-stigmatizing and inclusive language to highlight the client’s uniqueness
• It builds trust, improves client-provider relationships, and makes residents feel heard and respected
• For physical or mental issues, empathy may help individuals understand and communicate their concerns
• Language sets the tone for the client-provider connection and greatly impacts healthcare

Benefits of Person-Centred Care

• Active participation in treatment choices are associated with higher care satisfaction and better quality of life
• Tailored care enhances treatment adherence, reduces complications, and manages chronic diseases effectively
• Person-centered care fosters trust, resulting in better cooperation and treatment adherence
• Improved understanding & collaboration between clients health care professionals

Strategies to promote person-centred language:

• Avoid labels
• Open-ended questions
• Active listening
• Positive framing
• Empathy
• Customized care approach
• Respect for autonomy
• Regular assessment^[1]