Module 2: Direct Comprehensive Primary Care in the LTC Setting
9 2.1.2 Person-Centred Language & Care
Person-centered language uses:
- Courteous, non-stigmatizing and inclusive language to highlight the client’s uniqueness
- It builds trust, improves client-provider relationships, and makes residents feel heard and respected
- For physical or mental issues, empathy may help individuals understand and communicate their concerns
- Language sets the tone for the client-provider connection and greatly impacts healthcare
Benefits of Person-Centred Care
- Active participation in treatment choices are associated with higher care satisfaction and better quality of life
- Tailored care enhances treatment adherence, reduces complications, and manages chronic diseases effectively
- Person-centered care fosters trust, resulting in better cooperation and treatment adherence
- Improved understanding & collaboration between clients health care professionals
Strategies to promote person-centred language:
- Avoid labels
- Open-ended questions
- Active listening
- Positive framing
- Empathy
- Customized care approach
- Respect for autonomy
- Regular assessment[1]
- Fernandes et al., 2022 ↵