Module 6: Consultation & Collaboration in LTC Practice
149 6.2.5 Communication with Residents/Families
Considerations when communicating with residents and family:
- Individual resident characteristics
- Individual family characteristics
- The level of detail the patient and family prefers
- Family preferred method of communication
Communication skills:
- Active listening
- Use clear and concise language related to preferences and capacity
- Be aware of nonverbal communication
- Culturally sensitive language is needed to be inclusive and meet the needs of everyone
- Knowledge of communication frameworks
Personal accountability:
- Reflect on areas on communication style and areas for growth
- Reflect on what you could do differently next time if communication issues arise
- Develop and maintain communication skills[1][2][3]