Module 6: Consultation & Collaboration in LTC Practice
147 6.2.3 Mediating and Managing Conflict
Sources of conflict:
- Professional values
- Interpersonal issues
- Personal preferences and opinions
- Communication issues
- Poor role clarity
- Lack of equity, diversity, and inclusion practices
- Unattainable work loads
Personal accountability:
- Identify personal behaviors and attitudes that may contribute to conflict
- Acknowledge personal conflict management style
- Develop conflict resolution skills
Healthy work environments:
- Create high performing teams
- Create space where everyone feels safe to discuss concerns
- Ensure high level of job satisfaction
- Promote staff wellbeing and retention
- Are essential to create inclusive work culture
- Facilitate high quality care by the interdisciplinary team
Recommended Review