Module 6: Consultation & Collaboration in LTC Practice
148 6.2.4 Communication (staff, residents, SDM/Caregivers)
Communication in LTC:
- SBAR is a framework often used in LTC
- Shift change reports
- Transfer in care communication
- Serious illness conversations
- End of life planning
Effective communication:
- Prevents medical errors and saves time in the follow up for medical errors
- Prevents duplication in service
- Builds mutual trust with fellow colleagues and residents
- Prevents unnecessary conflicts
- Increases job satisfaction
Communication barriers:
- Lack of time
- Rotating staff
- Staff turnover
- Lack of established communication methods to be used by all staff
Optional Reading