146 6.2.2 Conflict

Conflict:

• A process occurring between individuals or groups as they experience negative emotional reactions to perceived disagreements
• Miscommunication is a common factor in conflicts
• Is a normal part of working in a large teams
• Can be an opportunity to drive change and to build relationships
• Can escalate into open hostility, villainizing the other person, and staff taking sides in the conflict^[1]

Conflict escalation stages:

• Accommodating
• Problem Solving
• Personal Antagonism
• Issue Multiplication
• Triangulation
• Open Hostility
• Change in Social Structure^[2][3]