147 6.2.3 Mediating and Managing Conflict

Sources of conflict:

• Professional values
• Interpersonal issues
• Personal preferences and opinions
• Communication issues
• Poor role clarity
• Lack of equity, diversity, and inclusion practices
• Unattainable work loads

Personal accountability:

• Identify personal behaviors and attitudes that may contribute to conflict
• Acknowledge personal conflict management style
• Develop conflict resolution skills

Healthy work environments:

• Create high performing teams
• Create space where everyone feels safe to discuss concerns
• Ensure high level of job satisfaction
• Promote staff wellbeing and retention
• Are essential to create inclusive work culture
• Facilitate high quality care by the interdisciplinary team