Case 4 – Healthcare: Interprofessional Communication Challenges
Note: Debriefing done in role either in groups or as a whole class
Debrief – Interpersonal
- How would you rate the degree of collaboration among team members? Provide examples.
- How smoothly did the meeting go? Did any of the players monopolize the conversation? Were there areas of contention? Were they resolved? How?
- Did the team members play to their strengths? How?
- Did you find ways to divide responsibilities according to expertise?
- Did a leader naturally emerge?
- What status and positions of power did each of you hold? Was it negotiated or claimed?
Debrief – Issues
- How did you respond to any message received? How did you respond to shared messages? What is your position on secrets?
- Did issues of transparency, trust, hierarchy, secrecy and/or disclosure arise during your conversation? How does the degree of risk impact these issues?
- What formal procedures could assist in establishing consistent and holistic care?
- Watch Scene 4 and Scene 7 from ‘Person-Centered Care: Finding Dignity within the Shadows’
- How does time affect patient care in medical settings?
- How do medical infrastructures assist in or impede patient care?
The following suggestions could be undertaken either as a group or individually. They could be written as reflections, offered for discussion, or submitted as assignments for grading.
- What are the descriptors of a well-functioning team? What structural and personal characteristics can foster or impede a well-functioning team?
- Given the different roles of team members, and perhaps different perceptions of authority among those roles, how do you respond to each other as a team? Do perceptions of power differentials impact how you work together?
- What protocol concerns have been raised? How might you address them?
- Who might you contact, and how would you word your message?
- Given some of the messages you’ve received, how do you feel about working for Bright Days Assisted Living? How do you feel about the staff from whom you or your team have received messages?
- Calisi, R., Boyko, S., Vendette, A., & Zagar, A. (2016). What is person-centred care? A qualitative inquiry into oncology staff and patient and family experience of person-centred care. Journal of Medical Imaging and Radiation Sciences, 47(4), 309-314.
- Campbell, D. T. (1976). Assessing the impact of planned social change. Occasional Paper Series, 8.
- Foronda, C., MacWilliams, B., & McArthur, E. (2016). Interprofessional communication in healthcare: An integrative review. Nurse Education in Practice, 19, 36-40.
- Gluyas, H. (2015). Patient-centred care: Improving healthcare outcomes. Nursing Standard, 30, (4), 50-57.
- Higgs, J., Ajjawi, R., McAllister, L., Trede, F. & Loftus, S. (2012). Communicating in the Health Sciences, Third Edition. New York, NY: Oxford University Press.
- Hobbs, K. (2019). To Know Their Stories: Using Playbuilding to Develop a Training/Orientation Video on Person-Centered Care. Brock University.
- Nguyen, J., Smith, L. Hunter, J. & Harnett, J. (2019). Conventional and Complementary Medicine Health Care Practitioners’ Perspectives on Interprofessional Communication: A Qualitative Rapid Review. Medicina. 55(10) 650.
- Palanisamy, R. & Verville, J. (2016). Factors Enabling Communication-Based Collaboration in Interprofessional Healthcare Practice: A Case Study. International Journal of e-Collaboration. Gale: Business Insights: Global.
- Quan, S., Wu, R., Rossos, P., Arany, T., Groe, S., Morra, D., Wong, B, et al. (2013). It’s not about pager replacement: An in-depth look at the interprofessional nature of communication in healthcare. Journal of Hospital Medicine, 8(3), 1553-1592.
- Slade, D., Rider, E., Pun, J., Matthiessen, C. & Lam, M. (2015). The International Research Centre for Communication in Healthcare (IRCCH): Interprofessional, Multicultural Approaches to Healthcare Communication Challenges. Journal of Interprofessional Education & Practice, 1(2) 67.
- Tuckman, B. (1965). Development sequence in small groups. Psychological Bulletin, 63, 384-399.
- Verhaegh, K., Seller-Boersma, A., Simons, R., Steenbruggen, J., Geerlings, S., de Rooij, S. & Buurman, B. (2017) An exploratory study of healthcare professionals’ perceptions of interprofessional communication and collaboration. Journal of Interprofessional Care, 31(3), 397-400.