USHER

All First Year Actor, Dance and Production students are required to be an USHER on School performances. The importance of being a responsible USHER should not be under-estimated: an USHER is usually the first person a patron sees when entering the theatre.

Good Front of House representation is crucial to the promotion of any venue or production.

The USHER carries out his or her duties under the direction of the FRONT OF HOUSE MANAGER, and is scheduled by the HEAD OF AUDIENCE RELATIONS.

The responsibilities of the USHER may include, but not be limited to:

TWO WEEKS PRIOR TO THE PERFORMANCE

• Checks the ushering schedule
• Ensures availability to usher for scheduled performances
• Arranges for a replacement and reports the change to the HEAD OF AUDIENCE RELATIONS, in the event of a conflict

ON THE NIGHT OF THE PERFORMANCE

• Dresses in appropriate clothing, generally white tops and dark pants or skirts
• Brings a flashlight
• Arrives at the PR Office 90 minutes prior to curtain
• Checks in with the HEAD OF AUDIENCE RELATIONS (or designated PR Supervisor) and the FRONT OF HOUSE MANAGER
• Receives job assignments, which may include ticket taking, program distribution, concession work, crowd control, backstage security or stage/exit guarding
• Asks questions if unsure of job duties
• Ensures familiarity with the venue, including washrooms, wheelchair access, coat check, telephones, concession table and fire exits
• Reports any disturbance or patron concern to the FRONT OF HOUSE MANAGER
• Understands specifically assigned emergency procedures; asks questions if unsure of role in emergency situations
• Is aware of who is designated as First Aid provider

AFTER THE PERFORMANCE

• Checks in with the FRONT OF HOUSE MANAGER prior to leaving for the night

PERSONAL RESPONSIBILITY

• Is responsible for prompt attendance
• Is responsible for ensuring a replacement is confirmed, if unable to be present

This information is intended as a guideline only. It is not intended to replace the required reading or research in your area, or information gained in the classroom.

The demands of this position, and the hours worked, will vary with each production.

THE DUTIES AND RESPONSIBILITIES OF THIS POSITION MAY BE ALTERED WITHOUT NOTICE BY THE RESIDENT STAFF AND FACULTY